My account type is POP/STMP; my connection is through an in-house network
to
ATT (their Home 2-Wire system); my polling interval is sensibly set to 10
minutes. As noted, I have 5 computers in use - 4 are on the network at
any
one time. The one with the problem has the combination of Outlook 2007
and
Vista. The others, which all work just fine with no problems or delays,
have
Outlook 2007 and XP; Windows Mail & vista; or OE and Windows XP. The
e-mail
account settings have been examined and reset with the assistance of
technical support at ATT (no problems found) and HP has spent several
hours
working remotely with my computer to validate the Vista set up. I have
disabled security (McAfee) with no difference in performance. I believe
I
have covered all the bases for accurate set up and am satisfied that the
ISP
connection is working because the other three computers are performing
properly. As noted, the problem started suddenly around the end of August
and affected this and only this computer. I have exhaustively searched
this
community database and have found dozens of problems similar to mine -
most
of which seem to have started within a recent time frame. I appreciate
anyone who can help to solve the problem - I don't want to waste anyone's
time with elementary issues that I could have solved for myself, but I
have
run out of ideas for this one.
--
Sandra
Russ Valentine said:
Just the same ones we post here every day.
It is difficult to determine why automatic polling is failing when you do
not post your mail account type, connection type and polling settings. If
automatic polling once worked and now fails, you also need to examine
what
changes were made to your setup before automatic polling stopped working.
In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put
an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work
Offline
(this option is immediately above the Exit command in the File menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented
here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account
from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.
--
Russ Valentine
[MVP-Outlook]
SB Mull said:
Anybody have any ideas about this problem?
--
Sandra
:
My problem didn't start until about a week ago, so I have to wonder if
it
is
related to an update - several other posts have suggested that, but no
resolution.
--
Sandra
:
I suffer from exactly the same problem!
:
Similar problem to others I have read - my automatic send/receive
set
up
doesn't work and when I do it manually, nothing happens. I am
using
Outlook
2007 and Vista. All other computers in the house (we have 5) are
on
the same
in-home network and are using OE + XP or Windows Mail + Vista -
not
having
this problem. I had mail stay in the outbox for 6 hours today and
for
several days have had incoming mail delayed by as much as 12
hours.
After
spending an hour on the phone with my ISP/e-mail host today, I am
convinced
it is not a problem on their side. All the settings are right and
the test
works. If I reboot, Outlook "catches up" and the outbox send.
Otherwise, it
is dead in the water. Help!
