Send/Receive Delayed

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On our old computer email was accessed using Outlook Express. Messages were
sent and received almost instantaneously, even with Norton Internet Security
and outbound email scanning.
On our new computer running Windows Vista Home Premium and using Windows
Mail there is significant delay between clicking send and a message leaving
the outbox and between the time a message is sent from another email account
(like gmail) and the time it shows up in inbox. When you click the
send/receive button on the tool bar it shows that it is connected to the
email server but it takes so long to send/receive that it times out and asks
if you want to wait another 60 sec. This cycle is repeated several times
before things are sent or received. Should it take this long to send/receive
messages with Mail?
The new computer has McAfee Security Center with outbound scanning turned
off. The new computer also has Office 2003 (student/teacher ed.) and
downloaded Office 2003 service pack. Cox technical support is there usual
unhelpful-selves suggesting that it must be a problem with Microsoft or
McAfee. Could the McAfee or the Office with the old Outlook or the service
pack 3 be causing the problem?
I’ve noticed that on the Tools, Options, General tab under Send/Receive
Messages you can set how frequently Mail will check for messages. The default
setting appeared to be 30 min. so I set it for the lowest it would go, 1 min.
That helped a bit but there is still a delay of one or two or three minutes
or so before a message leaves the email box or is received in the inbox from
an outside email account. I also notice that under the Send tab the send
messages immediately box is checked. Is there some way to set Mail to
send/receive instantly?
Thanks for any help you can offer.
PS. In checking Outlook Express on old computer I see that its Tools,
Options tabs are virtually identical to Mail and that it was set to send
immediately and check for messages every 30 min. What do these settings mean?
 
Although you have turned McAfee's email scanning off, it can still
interfere with Windows Mail.
Windows Mail is not compatible with most McAfee or Norton
security programs. Those will need to be uninstalled, not just disabled.

As a test try your Windows Mail after uninstalling McAfee entirely
If this gives an improvement, then at your convenience, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

The mail checking interval is normally set for 10 minutes, and I
would never go lower than 5 minutes because a very short checking
interval can cause the mailbox on the server to get 'hung'.
 
Thanks for the help. Before I try uninstalling the McAfee security program
that I paid for a three year subscription in advance to at Dell's suggestion,
does the same incompatibility problem exist with Windows Live Mail or Outlook?

Gary VanderMolen said:
Although you have turned McAfee's email scanning off, it can still
interfere with Windows Mail.
Windows Mail is not compatible with most McAfee or Norton
security programs. Those will need to be uninstalled, not just disabled.

As a test try your Windows Mail after uninstalling McAfee entirely
If this gives an improvement, then at your convenience, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

The mail checking interval is normally set for 10 minutes, and I
would never go lower than 5 minutes because a very short checking
interval can cause the mailbox on the server to get 'hung'.

--
Gary VanderMolen [MS-MVP WLM]


dbindp said:
On our old computer email was accessed using Outlook Express. Messages were
sent and received almost instantaneously, even with Norton Internet Security
and outbound email scanning.
On our new computer running Windows Vista Home Premium and using Windows
Mail there is significant delay between clicking send and a message leaving
the outbox and between the time a message is sent from another email account
(like gmail) and the time it shows up in inbox. When you click the
send/receive button on the tool bar it shows that it is connected to the
email server but it takes so long to send/receive that it times out and asks
if you want to wait another 60 sec. This cycle is repeated several times
before things are sent or received. Should it take this long to send/receive
messages with Mail?
The new computer has McAfee Security Center with outbound scanning turned
off. The new computer also has Office 2003 (student/teacher ed.) and
downloaded Office 2003 service pack. Cox technical support is there usual
unhelpful-selves suggesting that it must be a problem with Microsoft or
McAfee. Could the McAfee or the Office with the old Outlook or the service
pack 3 be causing the problem?
I’ve noticed that on the Tools, Options, General tab under Send/Receive
Messages you can set how frequently Mail will check for messages. The default
setting appeared to be 30 min. so I set it for the lowest it would go, 1 min.
That helped a bit but there is still a delay of one or two or three minutes
or so before a message leaves the email box or is received in the inbox from
an outside email account. I also notice that under the Send tab the send
messages immediately box is checked. Is there some way to set Mail to
send/receive instantly?
Thanks for any help you can offer.
PS. In checking Outlook Express on old computer I see that its Tools,
Options tabs are virtually identical to Mail and that it was set to send
immediately and check for messages every 30 min. What do these settings mean?
Click to expand...
Click to expand...
 
Hard to say. Friends who use Outlook say that simply turning off
the scanning option will allow McAfee and Norton AV to be
compatible with Outlook.

Windows Live Mail is a relatively new program, still in beta,
so not a whole lot of experience has been racked up with it.
Preliminary indications are that it may be somewhat more
resistant to corruption from AV programs, so it may work under
the same minor restrictions as Outlook.

--
Gary VanderMolen [MS-MVP WLM]


dbindp said:
Thanks for the help. Before I try uninstalling the McAfee security program
that I paid for a three year subscription in advance to at Dell's suggestion,
does the same incompatibility problem exist with Windows Live Mail or Outlook?

Gary VanderMolen said:
Although you have turned McAfee's email scanning off, it can still
interfere with Windows Mail.
Windows Mail is not compatible with most McAfee or Norton
security programs. Those will need to be uninstalled, not just disabled.

As a test try your Windows Mail after uninstalling McAfee entirely
If this gives an improvement, then at your convenience, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

The mail checking interval is normally set for 10 minutes, and I
would never go lower than 5 minutes because a very short checking
interval can cause the mailbox on the server to get 'hung'.

--
Gary VanderMolen [MS-MVP WLM]


dbindp said:
On our old computer email was accessed using Outlook Express. Messages were
sent and received almost instantaneously, even with Norton Internet Security
and outbound email scanning.
On our new computer running Windows Vista Home Premium and using Windows
Mail there is significant delay between clicking send and a message leaving
the outbox and between the time a message is sent from another email account
(like gmail) and the time it shows up in inbox. When you click the
send/receive button on the tool bar it shows that it is connected to the
email server but it takes so long to send/receive that it times out and asks
if you want to wait another 60 sec. This cycle is repeated several times
before things are sent or received. Should it take this long to send/receive
messages with Mail?
The new computer has McAfee Security Center with outbound scanning turned
off. The new computer also has Office 2003 (student/teacher ed.) and
downloaded Office 2003 service pack. Cox technical support is there usual
unhelpful-selves suggesting that it must be a problem with Microsoft or
McAfee. Could the McAfee or the Office with the old Outlook or the service
pack 3 be causing the problem?
I’ve noticed that on the Tools, Options, General tab under Send/Receive
Messages you can set how frequently Mail will check for messages. The default
setting appeared to be 30 min. so I set it for the lowest it would go, 1 min.
That helped a bit but there is still a delay of one or two or three minutes
or so before a message leaves the email box or is received in the inbox from
an outside email account. I also notice that under the Send tab the send
messages immediately box is checked. Is there some way to set Mail to
send/receive instantly?
Thanks for any help you can offer.
PS. In checking Outlook Express on old computer I see that its Tools,
Options tabs are virtually identical to Mail and that it was set to send
immediately and check for messages every 30 min. What do these settings mean?
Click to expand...
Click to expand...
Click to expand...
 
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