Send a Link

  • Thread starter Thread starter MikeA
  • Start date Start date
M

MikeA

WIN ME IE 6.
Icon "mail" - the envelope picture.
Pull downs:
-"read Mail" - works fine
The other three:
-New Message
- Send a Link
- Send Page... do not work.
Control Panel/AddRemove programs- repair IE did not fix it.
Any idea whre the problem is?
Mike A
 
What happens when you click "Read Mail" (e.g., Outlook Express opens)?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)
 
By any chance, at anytime in the past did you (1) install IE6 SP1 and then (2) reinstall WinME without having first (3) uninstalled IE6 SP1?
--
~PA Bear
 
I did NOT reinstall WinMe but I did have a problem with RESTORE and
corrected it by Microsoft kb 283069 method 2 ( reinstall ? wininit.exe).
I am now up to date with all available critical updates.
"Read Mail" and "Read News" works. The other three do not.
Mike A

PA Bear said:
By any chance, at anytime in the past did you (1) install IE6 SP1 and then
Click to expand...
(2) reinstall WinME without having first (3) uninstalled IE6 SP1?
 
Mike,

You mention having had problems (you don't mention what exactly) with
System Restore and fixed them by installing a new copy of wininit.exe.
Since personally I've never heard of that fixing any problems with System
Restore (despite KB283069 Method 2 (b)) I'm a little surprised that this
fixed anything. The almost universal cause of the %1 %2 error when
booting Win Me (if that was the error you were seeing) is that the
C:\_RESTORE\TEMP folder has reached the limit of the number of files that
it can contain and the only solution to that is to blow away that folder
together with its contents. One of the main causes of this problem being
Symantec's LiveUpdate which together with most Symantec products is almost
totally incompatible with running a stable Win Me system.

Moving on to your problem. That you have seen the %1 %2 error tells me
that you have tried to install one or more updates, probably from the
Windows Update site, and that they will not have installed correctly since
the last stage of the install would have aborted when you saw the %1 %2
error. All of these patches need to be reinstalled even if the Windows
Update site indicates that they are fully present and correct.

My suggestion at this point would be to download and use the Belarc
Advisor
(http://www.belarc.com/free_download.html) which will help you in
identifying which patches may need to be reinstalled. If you find that
any patches do need to be reinstalled these can be downloaded from the
Windows Update Catalogue
(http://v4.windowsupdate.microsoft.com/catalog/en/default.asp). Select Win
Me, critical updates and then select and download those you need. When
you have done this post back and let us know which if any patches needed
to be reinstalled and then either PABear or myself will try and take you
forward from there.
 
Thank you PA Bear and Mike M.
Thanks to your guidance I made a progress but I am not there 100% yet. ( You
did not expect me to be):
- My Restore is now fine and %1 %2 do not appear any more. Mike M was right
about that method 2 did not fixed it copletely - I gathered my courage and
used method 1.
- Belarc told me that very few of the updates were installed. I went to the
catalog and downloaded about 50 updates. Many installed fine (belarc
confirmed), some refused to be installed ( all MDAC type - do I need them?),
some said they were installed ( I rebooted each time) but Belarc did not
find them.
- Windows Update site shows that I am still missing critical update
Cumulative Security Update for Outlook Express 6 Service Pack 1 (KB837009).
However it refuses to install it because it says that I do not have SP1.
IE 6 : Help-About shows Version 6.0.2800.1106 and Update versions : SP1 and
six QXXXXXX updates.
Internet Explorer:
SP1 (SP1)
Q330994 (details...)
Q824145 (details...)
Q832894 (details...)
Q833989 (details...)
Q916281 (details...)
Q918439 (details...)
WinME
UPD272016 (details...)
UPD273017 (details...)
UPD278633 (details...)
UPD290700 (details...)
UPD296773 (details...)
UPD323172 (details...)
UPD323255 (details...)
UPD329048 (details...)
UPD329115 (details...)
UPD811630 (details...)
UPD812709 (details...)
UPD825119 (details...)
UPD888113 (details...)
UPD891711 (details...)
UPD896358 (details...)
UPD908519 (details...)
UPD918547 (details...)
I can find updates to SP1 and SP1 for XP but not Me.
Your help will be appreciated.
Mike A
 
Just a couple of points at this stage.

MDAC. Download and install MDAC2.8 SP1 from
http://download.microsoft.com/download/4/a/a/4aafff19-9d21-4d35-ae81-02c48dcbbbff/MDAC_TYP.EXE
and then install the 911562 patch from Windows Update. Even if the
911562 patch has previously been installed it will need to be reinstalled
once you have installed MDAC 2.8 SP1.

SP1. There is no SP1 or any other service pack for Win Me however you
should be running IE6 SP1, that is service pack 1 for IE6.
IE 6 : Help-About shows Version 6.0.2800.1106 and Update versions :
SP1 and six QXXXXXX updates.
Click to expand...

This tells me that IE6 SP1 is installed. I would expect a fully patched
IE6 SP1 to possibly show a few more installed patches. My Win Me system
here shows SP1, Q330994, Q828750, Q832894, Q867801, Q823353, Q889293,
Q833989, Q887797, Q867282, Q891781, Q890923, Q883939, Q903235, Q896688,
Q905915, Q912812, Q916281 and Q918439. These patches have however been
installed over many years and I would expect you to see significantly
fewer as many are cumulative so installing the latest cumulative hotfix
for IE6 SP1 updates all of the files updated by earlier cumulative
updates.
- Windows Update site shows that I am still missing critical update
Cumulative Security Update for Outlook Express 6 Service Pack 1
(KB837009). However it refuses to install it because it says that I
do not have SP1.
Click to expand...

What does OE Help | About have to say? OE6 SP1 is v6.00.2800.1123.
- Belarc told me that very few of the updates were installed. I went
to the catalog and downloaded about 50 updates.
Click to expand...

This suggests to me that your %1 %2 error may have been around for some
time. Hopefully this problem won't reoccur and if it does you now know
how to deal with it.

Once you have installed MDAC 2.8SP1 and (re)installed 911562 which patches
does Belarc report as broken and which are being offered by the Windows
Update site?
 
Mike M
Those are things I would have never guessed. You are right that %1%2 has
been here for a while and some programs did not install well.
MDAC2.8 SP1 Installed without a glitch.
Following this I downloaded KB 911562 from the Microsoft site.
When I tried to install it, two messages came up:
1. "Error Staring program
The MDAC 281-KB911562-X86-ENU.EXE file is linked to missing export
NTDLL.DLL:NtShutdownSystem"
2. Behind it with the red sign:
"A device attached to the system is not functioning"
Where do I go next?
Mike A
 
Mike,

You appear to be trying to install a version of KB911562 designed for use
on a system running XP rather than Win Me. May I (again) suggest you use
the Windows Update site from the Win Me PC to ensure you get the right
version of 911562 rather than downloading this patch from say the Download
centre..

As a quick sanity check, confirm that you can access Win Me's Help &
Support both before and after installing 911562.
 
MikeA wrote:
- Windows Update site shows that I am still missing critical update
Cumulative Security Update for Outlook Express 6 Service Pack 1
(KB837009).
However it refuses to install it because it says that I do not have SP1.
Click to expand...

You've not mentioned this before, MikeA. This is a known, familiar and
still no fixed bug with Windows Update and OE running in Win9x, and it /may/
be responsible for "Send a link" not working.

[The error message actually means that an OE update (823353, Jul-04) is
installed which supersedes 837009 (Apr-04). If OE Help > About > Files lists
MSOE.DLL v6.00.2800.1437, 823353 is installed. Windows Update should not
have offered 823353 to you. Long story...]

Here's the fix:

Clear History, delete Cookies and delete Temporary Internet Files (including
offline files) via IE: Tools > Options > General, then...

1. Download the Cumulative Security Update for Outlook Express 6 Service
Pack 1 (KB837009; all OSS) from the following link, saving it to your
Desktop:

http://www.microsoft.com/downloads/details.aspx?FamilyId=925628BD-1B5F-4B21-8D­B6-EDE1C73F97B5

[ Optional: 2. Restart the computer in Safe Mode. (During the reboot, keep
pressing the F8 key until the Windows Startup menu appears > Choose Safe
Mode > Enter.) ]

3. Rename the downloaded file to KB837009.EXE and copy it to C:\ (the root
directory of drive C; assumes drive C is the boot drive)

4. Start > Run > (type in) "C:\KB837009.EXE /N:V" (without the quotes; note
the space) > press ENTER

5. Close the command window.

6a. Reboot [into Windows] and check in at Windows Update to see if any OE
updates are offered. (There shouldn't be.)

6b. Try to "Send a link" now. If it still doesn't work, try the following
fixes again, now that we've gotten OE straightened out:

<QP>
1. http://www.oehelp.com/oedef.aspx; then...

2. http://www.oehelp.com/oelnk.aspx

If still no joy, see:

SendTo and E-mail Links Do Not Work Using Outlook Express as Default
http://support.microsoft.com/?kbid=306098
</QP>
 
Mike
Thank you for your patience and guidance.
Restore works now fine. Windows Updates tells me :"There are no critical
updates available at this time."
Now I can re-install some programs which were not installed correctly and
have some glitches.

Here is my Belarc report presented with pride:
DataAccess
Q318203 on 7/21/2003 (details...)
Q329414-25 on 12/7/2002 (details...)
Q911562 on 9/10/2006 (details...)
DirectX
DX819696 (details...)
KB904706 (details...)
Internet Explorer
SP1 (SP1)
Q330994 (details...)
Q824145 (details...)
Q832894 (details...)
Q833989 (details...)
Q837009 (details...)
Q916281 (details...)
Q918439 (details...)
Windows Media Player
WM308567 (details...)
WM320920 (details...)
WM320920.1 (details...)
WM817787 (details...)
Windows Media Player (continued)
WM828026 (details...)
KB917734 (details...)
WinME
UPD272016 (details...)
UPD273017 (details...)
UPD278633 (details...)
UPD290700 (details...)
UPD296773 (details...)
UPD323172 (details...)
UPD323255 (details...)
UPD329048 (details...)
UPD329115 (details...)
UPD811630 (details...)
UPD812709 (details...)
UPD825119 (details...)
UPD888113 (details...)
UPD891711 (details...)
UPD896358 (details...)
UPD908519 (details...)
UPD918547 (details...)
Could not have done it without your help.
MikeA
 
Mike,

That's good to read and I see that PA Bear has posted what should be the
fix for your 837009 problem although I suspect you had done that before
making your post to me.

Let's hope your program re-installs now go as smoothly. If not remember
you've always got system restore to bail you out of trouble.
 
PA Bear
With your help I completed the updates. The link still does not work but
this is a minor issue.
I will try your suggestions.
If unsuccessful, I will ask again.
Thanks
Mike A
PA Bear said:
MikeA wrote:
- Windows Update site shows that I am still missing critical update
Cumulative Security Update for Outlook Express 6 Service Pack 1
(KB837009).
However it refuses to install it because it says that I do not have SP1.
Click to expand...

You've not mentioned this before, MikeA. This is a known, familiar and
still no fixed bug with Windows Update and OE running in Win9x, and it /may/
be responsible for "Send a link" not working.

[The error message actually means that an OE update (823353, Jul-04) is
installed which supersedes 837009 (Apr-04). If OE Help > About > Files lists
MSOE.DLL v6.00.2800.1437, 823353 is installed. Windows Update should not
have offered 823353 to you. Long story...]

Here's the fix:

Clear History, delete Cookies and delete Temporary Internet Files (including
offline files) via IE: Tools > Options > General, then...

1. Download the Cumulative Security Update for Outlook Express 6 Service
Pack 1 (KB837009; all OSS) from the following link, saving it to your
Desktop:

http://www.microsoft.com/downloads/details.aspx?FamilyId=925628BD-1B5F-4B21-8D­B6-EDE1C73F97B5

[ Optional: 2. Restart the computer in Safe Mode. (During the reboot, keep
pressing the F8 key until the Windows Startup menu appears > Choose Safe
Mode > Enter.) ]

3. Rename the downloaded file to KB837009.EXE and copy it to C:\ (the root
directory of drive C; assumes drive C is the boot drive)

4. Start > Run > (type in) "C:\KB837009.EXE /N:V" (without the quotes; note
the space) > press ENTER

5. Close the command window.

6a. Reboot [into Windows] and check in at Windows Update to see if any OE
updates are offered. (There shouldn't be.)

6b. Try to "Send a link" now. If it still doesn't work, try the following
fixes again, now that we've gotten OE straightened out:

<QP>
1. http://www.oehelp.com/oedef.aspx; then...

2. http://www.oehelp.com/oelnk.aspx

If still no joy, see:

SendTo and E-mail Links Do Not Work Using Outlook Express as Default
http://support.microsoft.com/?kbid=306098
</QP>
Click to expand...
 
PA Bear
Adding data string in the registry per Q306098 instruction solved the
problem. "send a link" works now.
Thank you
MikeA

PA Bear said:
MikeA wrote:
- Windows Update site shows that I am still missing critical update
Cumulative Security Update for Outlook Express 6 Service Pack 1
(KB837009).
However it refuses to install it because it says that I do not have SP1.
Click to expand...

You've not mentioned this before, MikeA. This is a known, familiar and
still no fixed bug with Windows Update and OE running in Win9x, and it /may/
be responsible for "Send a link" not working.

[The error message actually means that an OE update (823353, Jul-04) is
installed which supersedes 837009 (Apr-04). If OE Help > About > Files lists
MSOE.DLL v6.00.2800.1437, 823353 is installed. Windows Update should not
have offered 823353 to you. Long story...]

Here's the fix:

Clear History, delete Cookies and delete Temporary Internet Files (including
offline files) via IE: Tools > Options > General, then...

1. Download the Cumulative Security Update for Outlook Express 6 Service
Pack 1 (KB837009; all OSS) from the following link, saving it to your
Desktop:

http://www.microsoft.com/downloads/details.aspx?FamilyId=925628BD-1B5F-4B21-8D­B6-EDE1C73F97B5

[ Optional: 2. Restart the computer in Safe Mode. (During the reboot, keep
pressing the F8 key until the Windows Startup menu appears > Choose Safe
Mode > Enter.) ]

3. Rename the downloaded file to KB837009.EXE and copy it to C:\ (the root
directory of drive C; assumes drive C is the boot drive)

4. Start > Run > (type in) "C:\KB837009.EXE /N:V" (without the quotes; note
the space) > press ENTER

5. Close the command window.

6a. Reboot [into Windows] and check in at Windows Update to see if any OE
updates are offered. (There shouldn't be.)

6b. Try to "Send a link" now. If it still doesn't work, try the following
fixes again, now that we've gotten OE straightened out:

<QP>
1. http://www.oehelp.com/oedef.aspx; then...

2. http://www.oehelp.com/oelnk.aspx

If still no joy, see:

SendTo and E-mail Links Do Not Work Using Outlook Express as Default
http://support.microsoft.com/?kbid=306098
</QP>
Click to expand...
 
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