Security Center displays wrong info

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so hopefully this isnt a new one... i uninstalled symantec norton antivirus
2006 (i know, i should have done it months ago), but now when i go to control
panel -> security center, firewall still shows 'norton internet worm
protection is currently on' and virus protection says 'norton antivirus 2006
reports that it is up to date and virus scanning is on'.

i did a complete step by step install that symantec walked me through, the
files/reg entries are gone, no services running. how is it still showing
this? ive reset the firewall settings to defaults, but it didnt fix it. any
ideas on what i can do to fix this?

thanks!
 
This is one of the most annoying things about Norton-branded software,
and one of the reasons many of us won't allow it on our computers: It
can be frustratingly difficult to remove, even when you follow the steps
in Symantec's knowledge base.

You've probably tried these already:

"Uninstalling and reinstalling Norton AntiVirus 2006"
http://tinyurl.com/y2stjy

"Uninstalling your Norton or Symantec product"
http://tinyurl.com/u7t77

In particular, be sure that any services associated with Norton
AntiVirus have been removed. You may have to do this manually.

If you're still having problems you'll need to contact Symantec
technical support. You might also try searching the web for solutions
that have worked for others. Unfortunately, there is no one fix that
works all the time.

If it's of any comfort, it took me hours to get rid of NAV 2006. (That
was the last time anything with the name Norton was allowed on my
computer.) And even after it was finally gone, it left behind artifacts
that interfered with IE's toolbars. It took another few days to get rid
of those.
 
I hear Symantec has a new ad campaign " NAV - WE are the malware "

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
 
Lol...The best 'slogan' I know for Symantec is one I read in these
newsgroups, after the company bought Power Quest and then Sygate:
Symantec - Where Good Software Goes to Die.

OTOH, I have read some rather startling reviews about NIS 2007. It's too
soon to tell, of course, but if the early reviews are to be believed
there has been quite a change in direction for NIS, at least.

---
Ted Zieglar
"Backup is a computer user's best friend."
I hear Symantec has a new ad campaign " NAV - WE are the malware "

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Ted said:
This is one of the most annoying things about Norton-branded software,
and one of the reasons many of us won't allow it on our computers: It
can be frustratingly difficult to remove, even when you follow the
steps in Symantec's knowledge base.

You've probably tried these already:

"Uninstalling and reinstalling Norton AntiVirus 2006"
http://tinyurl.com/y2stjy

"Uninstalling your Norton or Symantec product"
http://tinyurl.com/u7t77

In particular, be sure that any services associated with Norton
AntiVirus have been removed. You may have to do this manually.

If you're still having problems you'll need to contact Symantec
technical support. You might also try searching the web for solutions
that have worked for others. Unfortunately, there is no one fix that
works all the time.

If it's of any comfort, it took me hours to get rid of NAV 2006. (That
was the last time anything with the name Norton was allowed on my
computer.) And even after it was finally gone, it left behind
artifacts that interfered with IE's toolbars. It took another few days
to get rid of those.
Click to expand...
Click to expand...
 
My Mom's from Missouri. I'll believe it when ...

" Where Good Software Goes to Die " ... now THAT I like ;)

NAV 2.0 is still chugging along on my 'not connected to anything even
close to the internet/network' Win95 box.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Ted said:
Lol...The best 'slogan' I know for Symantec is one I read in these
newsgroups, after the company bought Power Quest and then Sygate:
Symantec - Where Good Software Goes to Die.

OTOH, I have read some rather startling reviews about NIS 2007. It's too
soon to tell, of course, but if the early reviews are to be believed
there has been quite a change in direction for NIS, at least.

---
Ted Zieglar
"Backup is a computer user's best friend."
I hear Symantec has a new ad campaign " NAV - WE are the malware "

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Ted said:
This is one of the most annoying things about Norton-branded
software, and one of the reasons many of us won't allow it on our
computers: It can be frustratingly difficult to remove, even when you
follow the steps in Symantec's knowledge base.

You've probably tried these already:

"Uninstalling and reinstalling Norton AntiVirus 2006"
http://tinyurl.com/y2stjy

"Uninstalling your Norton or Symantec product"
http://tinyurl.com/u7t77

In particular, be sure that any services associated with Norton
AntiVirus have been removed. You may have to do this manually.

If you're still having problems you'll need to contact Symantec
technical support. You might also try searching the web for solutions
that have worked for others. Unfortunately, there is no one fix that
works all the time.

If it's of any comfort, it took me hours to get rid of NAV 2006.
(That was the last time anything with the name Norton was allowed on
my computer.) And even after it was finally gone, it left behind
artifacts that interfered with IE's toolbars. It took another few
days to get rid of those.

---
Ted Zieglar
"Backup is a computer user's best friend."

Travis Golightly wrote:

so hopefully this isnt a new one... i uninstalled symantec norton
antivirus 2006 (i know, i should have done it months ago), but now
when i go to control panel -> security center, firewall still shows
'norton internet worm protection is currently on' and virus
protection says 'norton antivirus 2006 reports that it is up to date
and virus scanning is on'.

i did a complete step by step install that symantec walked me
through, the files/reg entries are gone, no services running. how is
it still showing this? ive reset the firewall settings to defaults,
but it didnt fix it. any ideas on what i can do to fix this?

thanks!
Click to expand...
Click to expand...
Click to expand...
 
yeah... ive tried those. my one mistake may have been that i might have
wrongly assumed that the 'symantec removal tool' uninstalled the program, as
i didnt uninstall, i removed. i might have to REinstall, uninstall, then run
the removal tool. or possibly just reinstall sp2... which im hesitant to do
for fear that it will mess something up.
 
This problem seems to occur most often with Norton, but I have also run into
it with McAfee. In a recent service case I used McAfee's clean up tools,
manual registry searches, and other actions to root out every registry
entry, file, and service that seemed to be even remotely related to that AV
program, and Security Center wouldn't let go of the reference. Finally,
installing and uninstalling another AV program made Security center let go
of the reference. This raises a question to me of whether there is also a
Windows problem involved in how SC updates itself for changes.

Per "Frequently asked questions about Windows Security Center"
http://support.microsoft.com/kb/883792/en-us
Q: How does Windows Security Center detect third-party products and their
status?
A: Windows Security Center uses a two-tiered approach for detection status.
One tier is manual, and the other tier is automatic through Windows
Management Instrumentation (WMI). In manual detection mode, Windows Security
Center searches for registry keys and files that are provided to Microsoft
by independent software manufacturers. These registry keys and files let
Windows Security Center detect the status of independent software. In WMI
mode, software manufacturers determine their own product status and report
that status back to Windows Security Center through a WMI provider. In both
modes, Windows Security Center tries to determine whether the following is
true: [etc etc]

It would be a tremendous help in servicing these problems, if there were any
information available about specifically what is referenced in the "manual
detection mode," e.g. perhaps one obscure registry remnant of these
uninstalled programs. There may be valid security reasons why that
information isn't shared, but it leaves us in the dark when trying to
troubleshoot these problems. It also raises a question of whether Security
Center should do a better job, maybe checking several criteria rather than
being fooled by possibly one reference when no services are actually
running.
 
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