Security alert

  • Thread starter Thread starter Amy Williamson
  • Start date Start date
A

Amy Williamson

I just bought a new computer at Best Buy yesterday. They installed Trend
Anti virus, but I noticed that the Security center has a virus program
activated. How to I turn it off. I've got very important files backuped up
on AOL, but I keep getting security altets from Windows.
 
Amy said:
I just bought a new computer at Best Buy yesterday. They installed
Trend Anti virus, but I noticed that the Security center has a virus
program
activated. How to I turn it off. I've got very important files
backuped up on AOL, but I keep getting security altets from Windows.
Click to expand...

The Security Center does not have an antivirus. All it does is send
alerts about the status of Automatic Updates, antivirus protection, and
a firewall. Open the Security Center applet and click on the Help link
on the left.

I don't see what this has to do with your AOL files. If you want help
with that, please post back with a better description of what you mean.

Malke
 
This is the warning I get:

AOL - Security Warning -
AOLNSCHECKER.CAB

Unknown Publisher
 
I just bought a new computer at Best Buy yesterday. They installed Trend
Anti virus, but I noticed that the Security center has a virus program
activated. How to I turn it off. I've got very important files backuped up
on AOL, but I keep getting security altets from Windows.
Click to expand...

The security center does not include an antivirus program. It checks to see
if one is installed and notifies you if one is not present or the program
is not working. I don't understand how this would be related to your backed
up files. Maybe you should post again with more information about these
security alerts and what exactly they are saying.

NOTE: When browsing the internet, it's not unusual to see popups with a
bogus security warnings. Their goal is to entice you into spending money on
their anti-spyware, anti-whatever-junk. Ignore these.

Also, I don't know how you connect to the internet but be sure to use a
firewall! XP has one (make sure it's activated), routers for highspeed
internet connections include them and there's always software firewalls
such as Zone Alarm too.
 
This is the warning I get:

AOL - Security Warning -
AOLNSCHECKER.CAB

Unknown Publisher
Click to expand...

I know Malke will ask but when does this window appear? What program is
displaying the warning and when? What are you doing when it appears?

General thoughts:
There is a secure version of AOL. It includes some protection tools -which
ones I don't know as I don't use AOL. Maybe you have a conflict between one
of the AOL security features and another security program installed on your
new computer. That conflict may be causing a "false positive" which in turn
invokes a warning that the AOL .cab file is a problem. (That filename makes
me think it is a part of the AOL security features but I could be wrong.)

The solution for this type of conflict is to pick one program to run all of
the time. You can uninstall the other -or- disable it. By disabling, you
could run it manually and (with the other similar program temporarily
turned off) use it for a "second opinion."
 
Sharon said:
I know Malke will ask but when does this window appear? What program
is displaying the warning and when? What are you doing when it
appears?

General thoughts:
There is a secure version of AOL. It includes some protection tools
-which ones I don't know as I don't use AOL. Maybe you have a conflict
between one of the AOL security features and another security program
installed on your new computer. That conflict may be causing a "false
positive" which in turn invokes a warning that the AOL .cab file is a
problem. (That filename makes me think it is a part of the AOL
security features but I could be wrong.)

The solution for this type of conflict is to pick one program to run
all of the time. You can uninstall the other -or- disable it. By
disabling, you could run it manually and (with the other similar
program temporarily turned off) use it for a "second opinion."
Click to expand...

Great advice, Sharon. Like you, I'm not fond of AOL (understatement). I
usually tell clients to uninstall the so-called "security" features
(see how nice I'm being?) of AOL and just use standard antimalware apps
like Ad-aware, Spybot, etc.

Amy, since this has to do with AOL programs, I'm afraid you'll need to
contact AOL tech support for help with their software.

Malke
 
%[email protected],
Amy Williamson said:
I just bought a new computer at Best Buy yesterday. They
installed Trend Anti virus, but I noticed that the Security
center has a virus program activated. How to I turn it off.
I've got very important files backuped up on AOL, but I keep
getting security altets from Windows.
Click to expand...

Since the ladies have given you some great advice already I
just thought I'd add an observation.

When you say "I've got very important files backuped up on
AOL", do you mean that AOL has provided you with some sort of
online storage space? If that's the case then your files aren't
backed up. I hope you're not relying just on AOL to provide a
backup location for any files. If you haven't saved these files
to a CD or some other type of removable storage then your files
are not backed up. If AOL had a problem with the server these
files are stored on you'd be out of luck.

Good luck

Nepatsfan
 
Yes, I'm afraid I really made a mistake just counting on them.
I called AOL File back up, and naturally, she told me to call Microft since
it was a Windows problem.
 
Amy said:
Yes, I'm afraid I really made a mistake just counting on them.
I called AOL File back up, and naturally, she told me to call Microft
since it was a Windows problem.
Click to expand...

If you want good advice it would be to lose AOL. Get an adult provider that
is not spam/spyware central.
 
Yes, I'm afraid I really made a mistake just counting on them.
I called AOL File back up, and naturally, she told me to call Microft since
it was a Windows problem.
Click to expand...
Amy, if your files really were stored on AOL's servers, call back AOL tech
support. Microsoft has nothing to do with how they manage their servers.
Maybe a more knowledgeable AOL tech could help you relocate those files. If
they are able to do that, well... there's nothing wrong with online storage
BUT don't keep all of your eggs in one basket. Be sure to protect your data
by having a local copy of those files and/or a backup copy on CD too.
 
From what I can gather, AOL File Backup is a "Premium Service".
I take it that means they charge extra. When you contact AOL's
support personnel, you might want to tell them you're planning
to take your business to a real ISP if they can't help resolve
this issue. Hopefully, that will motivate the person on the
other end of the line to move your call up the ladder to a
higher level support person. Actually, moving on from AOL would
be my next move after the files were recovered.

If you get no assistance from AOL on this matter, you might
want to consider uninstalling and reinstalling the AOL File
Backup software.

Good luck

Nepatsfan

(e-mail address removed),
 
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