search responses with "No documents found. Please try again."

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G

Guest

Hello,
When I use the frontapge search component I put on my web, I get this
message "No documents found. Please try again." I had lots of problems with
the frontpage extentions. I had to uninstall them, then ftp to the site and
erase all data (other than the stats folder per the host) reinstall the
extensions and publish the web. By doing this I got the email forms to work
and stopped the errors message of "Error from search: can't open the word
hash fil
/var/chroot/home/content/k/w/a/kwagnerdiver/html/_vti_txt/default.wti/All.dct ".

I looked through the forum and found these instructions which I sent to the
hosting company Go Daddy:
Hello,
I found out that the possible reason I am not getting any documents found on
the search engine is Go Daddy's fault.
"I was informed that you need to:
Make sure that you enable & to create the index catalog.
Make sure under IIS MMC that the site is set to be indexed and to than
delete and re-create the catalog.

Getting the message No documents found. Please try again.
Means a problem with the index catalog."

The response from Go Daddy is listed below. Sorry they can't do anything.

Is there any suggestions on how I can fix this issue, since my hosting
company can't or won't

http://www.krwsoftware.com the search is on the index page 3/4 way down the
page.

Thank you for the help.
Ken Wagner


Copy of email from at to Go Daddy about this issue.


Our support staff has responded to your request, details of which are
described below:

Discussion Notes
Support Staff Response
Dear Ken Wagner,

Thank you for contacting Customer Support.

I have investigated this incident with out Advanced Hosting department.
Unfortunately we are unable to provide further support for this issue.
Currently your site resolves with out issue and the FrontPage extensions are
installed correctly. I apologize for any inconvenience this may have caused.

Please let us know if we can help you in any other way.

Regards,


Kenneth P.
Online Support
Technician
Customer Inquiry

Hello,
I found out that the possible reason I am not getting any documents
found on the search engine is Go Daddy's fault.
I was informed that you need to:
Make sure that you enable & to create the index catalog.
Make sure under IIS MMC that the site is set to be indexed and to than
delete and re-create the catalog.

Getting the message* No documents found. Please try again.*
Means a problem with the index catalog.
Please fix
Thank you,
Ken Wagner



If you need further assistance with this matter, please reply to this email
or contact customer service at (480) 505-8877 and reference [Incident ID:
1716026].

Thanks,
GoDaddy.com
 
We get many, many posts each week concerning GoDaddy problems. Their
response to you is similar to the response they give to many others.

You just aren't going to get the support you need from GoDaddy, and there is
nothing those of us in this newsgroup can do to help you, other than
recommend changing hosts.
--
===
Tom Willett
Microsoft MVP - FrontPage
---
FrontPage Support:
http://www.frontpagemvps.com/
===
| Hello,
| When I use the frontapge search component I put on my web, I get this
| message "No documents found. Please try again." I had lots of problems
with
| the frontpage extentions. I had to uninstall them, then ftp to the site
and
| erase all data (other than the stats folder per the host) reinstall the
| extensions and publish the web. By doing this I got the email forms to
work
| and stopped the errors message of "Error from search: can't open the word
| hash file
|
/var/chroot/home/content/k/w/a/kwagnerdiver/html/_vti_txt/default.wti/All.dct
".
|
| I looked through the forum and found these instructions which I sent to
the
| hosting company Go Daddy:
| Hello,
| I found out that the possible reason I am not getting any documents found
on
| the search engine is Go Daddy's fault.
| "I was informed that you need to:
| Make sure that you enable & to create the index catalog.
| Make sure under IIS MMC that the site is set to be indexed and to than
| delete and re-create the catalog.
|
| Getting the message No documents found. Please try again.
| Means a problem with the index catalog."
|
| The response from Go Daddy is listed below. Sorry they can't do anything.
|
| Is there any suggestions on how I can fix this issue, since my hosting
| company can't or won't
|
| http://www.krwsoftware.com the search is on the index page 3/4 way down
the
| page.
|
| Thank you for the help.
| Ken Wagner
|
|
| Copy of email from at to Go Daddy about this issue.
|
|
| Our support staff has responded to your request, details of which are
| described below:
|
| Discussion Notes
| Support Staff Response
| Dear Ken Wagner,
|
| Thank you for contacting Customer Support.
|
| I have investigated this incident with out Advanced Hosting department.
| Unfortunately we are unable to provide further support for this issue.
| Currently your site resolves with out issue and the FrontPage extensions
are
| installed correctly. I apologize for any inconvenience this may have
caused.
|
| Please let us know if we can help you in any other way.
|
| Regards,
|
|
| Kenneth P.
| Online Support
| Technician
| Customer Inquiry
|
| Hello,
| I found out that the possible reason I am not getting any documents
| found on the search engine is Go Daddy's fault.
| I was informed that you need to:
| Make sure that you enable & to create the index catalog.
| Make sure under IIS MMC that the site is set to be indexed and to than
| delete and re-create the catalog.
|
| Getting the message* No documents found. Please try again.*
| Means a problem with the index catalog.
| Please fix
| Thank you,
| Ken Wagner
|
|
|
| If you need further assistance with this matter, please reply to this
email
| or contact customer service at (480) 505-8877 and reference [Incident ID:
| 1716026].
|
| Thanks,
| GoDaddy.com
|
 
From the info at http://www.krwsoftware.com/_vti_inf.html the site is Not running on a Windows Server (it is running Apache on
Linux)
- so it doesn't support an index catalog (and won't use one)

Non Windows servers use the Default WAIS search

Open your site Online in FP and recreate the search form again


--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
_____________________________________________


| Hello,
| When I use the frontapge search component I put on my web, I get this
| message "No documents found. Please try again." I had lots of problems with
| the frontpage extentions. I had to uninstall them, then ftp to the site and
| erase all data (other than the stats folder per the host) reinstall the
| extensions and publish the web. By doing this I got the email forms to work
| and stopped the errors message of "Error from search: can't open the word
| hash file
| /var/chroot/home/content/k/w/a/kwagnerdiver/html/_vti_txt/default.wti/All.dct ".
|
| I looked through the forum and found these instructions which I sent to the
| hosting company Go Daddy:
| Hello,
| I found out that the possible reason I am not getting any documents found on
| the search engine is Go Daddy's fault.
| "I was informed that you need to:
| Make sure that you enable & to create the index catalog.
| Make sure under IIS MMC that the site is set to be indexed and to than
| delete and re-create the catalog.
|
| Getting the message No documents found. Please try again.
| Means a problem with the index catalog."
|
| The response from Go Daddy is listed below. Sorry they can't do anything.
|
| Is there any suggestions on how I can fix this issue, since my hosting
| company can't or won't
|
| http://www.krwsoftware.com the search is on the index page 3/4 way down the
| page.
|
| Thank you for the help.
| Ken Wagner
|
|
| Copy of email from at to Go Daddy about this issue.
|
|
| Our support staff has responded to your request, details of which are
| described below:
|
| Discussion Notes
| Support Staff Response
| Dear Ken Wagner,
|
| Thank you for contacting Customer Support.
|
| I have investigated this incident with out Advanced Hosting department.
| Unfortunately we are unable to provide further support for this issue.
| Currently your site resolves with out issue and the FrontPage extensions are
| installed correctly. I apologize for any inconvenience this may have caused.
|
| Please let us know if we can help you in any other way.
|
| Regards,
|
|
| Kenneth P.
| Online Support
| Technician
| Customer Inquiry
|
| Hello,
| I found out that the possible reason I am not getting any documents
| found on the search engine is Go Daddy's fault.
| I was informed that you need to:
| Make sure that you enable & to create the index catalog.
| Make sure under IIS MMC that the site is set to be indexed and to than
| delete and re-create the catalog.
|
| Getting the message* No documents found. Please try again.*
| Means a problem with the index catalog.
| Please fix
| Thank you,
| Ken Wagner
|
|
|
| If you need further assistance with this matter, please reply to this email
| or contact customer service at (480) 505-8877 and reference [Incident ID:
| 1716026].
|
| Thanks,
| GoDaddy.com
|
 
Hello Tom,
I used Frontpage and login to the web server and deleted the search
component. Saved the changes, then rebuilt the component from Frontpage,
saved it and rebuilt the hyperlinks. I still have the same error message???

What Next?
Ken Wagner
http://www.krwsoftware.com
 
Hello Stefan,
I used Frontpage and loged on to the web server and deleted the search
component. Saved the changes, then rebuilt the component from Frontpage,
saved it and rebuilt the hyperlinks. I still have the same error message???

What Next?
Ken Wagner
http://www.krwsoftware.com

Stefan B Rusynko said:
From the info at http://www.krwsoftware.com/_vti_inf.html the site is Not running on a Windows Server (it is running Apache on
Linux)
- so it doesn't support an index catalog (and won't use one)

Non Windows servers use the Default WAIS search

Open your site Online in FP and recreate the search form again


--

_____________________________________________
SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!" (-;
_____________________________________________


| Hello,
| When I use the frontapge search component I put on my web, I get this
| message "No documents found. Please try again." I had lots of problems with
| the frontpage extentions. I had to uninstall them, then ftp to the site and
| erase all data (other than the stats folder per the host) reinstall the
| extensions and publish the web. By doing this I got the email forms to work
| and stopped the errors message of "Error from search: can't open the word
| hash file
| /var/chroot/home/content/k/w/a/kwagnerdiver/html/_vti_txt/default.wti/All.dct ".
|
| I looked through the forum and found these instructions which I sent to the
| hosting company Go Daddy:
| Hello,
| I found out that the possible reason I am not getting any documents found on
| the search engine is Go Daddy's fault.
| "I was informed that you need to:
| Make sure that you enable & to create the index catalog.
| Make sure under IIS MMC that the site is set to be indexed and to than
| delete and re-create the catalog.
|
| Getting the message No documents found. Please try again.
| Means a problem with the index catalog."
|
| The response from Go Daddy is listed below. Sorry they can't do anything.
|
| Is there any suggestions on how I can fix this issue, since my hosting
| company can't or won't
|
| http://www.krwsoftware.com the search is on the index page 3/4 way down the
| page.
|
| Thank you for the help.
| Ken Wagner
|
|
| Copy of email from at to Go Daddy about this issue.
|
|
| Our support staff has responded to your request, details of which are
| described below:
|
| Discussion Notes
| Support Staff Response
| Dear Ken Wagner,
|
| Thank you for contacting Customer Support.
|
| I have investigated this incident with out Advanced Hosting department.
| Unfortunately we are unable to provide further support for this issue.
| Currently your site resolves with out issue and the FrontPage extensions are
| installed correctly. I apologize for any inconvenience this may have caused.
|
| Please let us know if we can help you in any other way.
|
| Regards,
|
|
| Kenneth P.
| Online Support
| Technician
| Customer Inquiry
|
| Hello,
| I found out that the possible reason I am not getting any documents
| found on the search engine is Go Daddy's fault.
| I was informed that you need to:
| Make sure that you enable & to create the index catalog.
| Make sure under IIS MMC that the site is set to be indexed and to than
| delete and re-create the catalog.
|
| Getting the message* No documents found. Please try again.*
| Means a problem with the index catalog.
| Please fix
| Thank you,
| Ken Wagner
|
|
|
| If you need further assistance with this matter, please reply to this email
| or contact customer service at (480) 505-8877 and reference [Incident ID:
| 1716026].
|
| Thanks,
| GoDaddy.com
|
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