Search issue

  • Thread starter Thread starter Guest
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Guest

Hi - I am using Outlook 2007. It transferred my contacts successfully from
2003. However now when I search a contact that I know is there I get "Outlook
cannot find the requested contact".

When I select Tools, Address Book no options appear for me to choose
"Contacts" as the Address Book.

I confirmed that the .pst file option was checked and restarted Outlook and
restarted the computer, but am still having problems.

I would appreciate any help at all. I normally use this feature a lot. Thanks.

Lorrie
 
Lorrie said:
Hi - I am using Outlook 2007. It transferred my contacts successfully
from 2003. However now when I search a contact that I know is there I
get "Outlook cannot find the requested contact".

When I select Tools, Address Book no options appear for me to choose
"Contacts" as the Address Book.
Click to expand...

It sounds like the data didn't transfer correctly. Is the Outlook Address
Book service defined in your mail profile? Did you start with a new mail
profile?
 
Thank you Brian,

How do I find out if the service is defined in my mail profile. All of my
mail, calendar etc. is accessible.

Thanks, Lorrie
 
Lorrie said:
How do I find out if the service is defined in my mail profile. All
of my mail, calendar etc. is accessible.
Click to expand...

In Control Panel, run the Mail applet, click E-mail Accounts, select the
Address Book tab (at the far right) and look. If you see "Outlook ADdress
Book", it's there. Next, right-click your Contacts folder and choose
Properties. Select the Outlook Address Book tab and eamine the box labeled
"Show this folder as an e-mail Address Book". Is it checked?
 
Brian,
Thanks again for your prompt response. I followed your instructions. The
only thing that strays from what should happen is that the check box for
"Show this folder as an e-mail Address Book" is not checked - it's grayed out.

Thankfully, calendar and e-mail search works well.

Lorrie
 
Lorrie said:
Thanks again for your prompt response. I followed your instructions.
The
only thing that strays from what should happen is that the check box
for "Show this folder as an e-mail Address Book" is not checked -
it's grayed out.
Click to expand...

Alas, for Outlook 2007, you must create a new mail profile in order to
repair the Outlook Address Book service and allow you to check that box.
See if this helps:
http://www.howto-outlook.com/faq/newprofile.htm
 
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