script error in help system

  • Thread starter Thread starter john
  • Start date Start date
J

john

This is my second post on this problem. I have had some
help but my problem persists.
I am using win2K SP4 and get a script error when I access
some parts of the windows help system (from Start button)
The dialogue box is entitled ..."Internet Explorer Script
error" The contents of the box starts out by saying "An
error has occured in the script on this page" It goes on
to show other details, mainly numerical. I am using IE6
with latest SP etc. I have reinstalled Win2K and IE6 but
the error still happens.Anyone have any experience in
this? Much thanks
 
John,
I am using win2K SP4 and get a script error when I access
some parts of the windows help system (from Start button)
The dialogue box is entitled ..."Internet Explorer Script
error"
Click to expand...

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Delete or rename the file hh.dat, which you should find in this
hidden directory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you next open any .chm file.

3) Empty your Temporary Internet Files directory. A full TIF directory
can cause HTML Help files to misbehave.

If you continue to have problems, can you let me know the version
number of the file hhctrl.ocx, which you should find in the directory
\WINNT\System32?
 
Thanks Pete,
I tried your advise and it worked.
I cleaned the TIF directory and deleted the hh.dat file
also.
My help system is now working perfectly.
Your patience and expert help is much appreciated
Regards John
 
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