It sounds like the changes your Normal template aren't being saved when you
exit Word. Any changes you make are saved at that time unless to manually
save your Normal template. Quick Access Toolbar customizations, btw, aren't
stored in your Normal template which is why the button is still there but
the macro is missing.
Try creating the macro again (you should be pretty good at this by now!
;-) ) BUT before you exit the Visual Basic Editor, click the Save button in
order to manually save your Normal template and not depend it being saved
automatically when you exit Word.
Now, why it isn't being saved is the primary problem. Do you have the Adobe
Add-in installed? If you do then this add-in is known for discarding changes
you make to your Normal template when you exit Word and that's likely the
cause. If you need help disabling the add-in just let us know. If you don't
have the Adobe add-in then let us know that too because something else is
preventing the changes from being saved.
Also, since the macro is in your Normal template you shouldn't need to alter
your macro security since it's considered a trusted template. That being the
case, you may want to change your macro security back. Usually if you use
macros then the recommended setting is "Disable all macros with
notification.
Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook
Word FAQ:
http://mvps.org/word
TechTrax eZine:
http://mousetrax.com/techtrax/
MVP FAQ site:
http://mvps.org/