Scanner Problem

  • Thread starter Thread starter MRRIGGA
  • Start date Start date
M

MRRIGGA

have just installed my old scanner (Snapscan 1212u) on to a friends
computer and I get a message A Communication Problem Occurred. Open log file
to find out more. Can anyone tell me where I find the log file. I havent got
the original installation cd so I downloaded the drivers from the Agfa driver
site.This scanner is connected to the USB port of the computer via a USB
cable
Any help I would be greatful for Thank you
 
Does the Scanner show up in Device Manager?? If yes, and there's a
yellow mark next to it then you have to reinstall
the software and drivers for it. First, uninstall the scanner
software from Add/Remove Programs in Control Panel.
Restart and reinstall the software. Do not connect the scanner until
the software install tells you to do so. I would do this
anyway to give you a fresh start.
 
Hi Rich
Yes have tried reinstall several times always get the message. A
Communication Problem Occurred. Open log file. Problem 2 is I cant find log
file tried in programs folder (Agfa)


--
B J G


Rich Barry said:
Does the Scanner show up in Device Manager?? If yes, and there's a
yellow mark next to it then you have to reinstall
the software and drivers for it. First, uninstall the scanner
software from Add/Remove Programs in Control Panel.
Restart and reinstall the software. Do not connect the scanner until
the software install tells you to do so. I would do this
anyway to give you a fresh start.
Click to expand...
 
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