Scanner problem

[Christina]

This is my second attempt to post to this group, my first
one never showed up.

I am attempting to use my scanner from my all in one HP.
I have spent over 4 hours with 4 diff techs at HP, they
cannot help because they problem is with Microsoft. I
found the problem in an article#320549 and it says to
click on the link to contact microsoft, but then all it
does is send me back to my computer manufacturer. All
they want to do is keep me on hold forever and then
charge me for their service. If microsoft admits it's a
problem and tells people that they have a fix to it and
all we need to do is call then why don't they post a
direct number that we can call to get this figured out.
I am growing weary and may become a mac user if microsoft
can start providing some decent customer service!!

Thank you for any help you can offer

 

[Larry(LJL269)]

OS is WHAT HP HAS TO conform to NOT other way around.
Threaten to return scanner & then DO IT if not
satisfied . Email Customer Service too. They want to
encourage sales. SAVE EVERYTING.

Hassles? Contact Fed Trade Commission, ur congressmen
and senators. They can turn up heat. State consumer
agencies too. Contact them SIMULTANEOUSLY. Also contact
CC cos involved in transaction & note their
involvememnt to those above u contact. U wanna become
their worse friggin nightmare when u get to this stage.

I've beaten AT&T twice & they r tough.

HTH - Larry


On Mon, 6 Oct 2003 17:25:52 -0700, "Christina"

|This is my second attempt to post to this group, my first
|one never showed up.
|
|I am attempting to use my scanner from my all in one HP.
|I have spent over 4 hours with 4 diff techs at HP, they
|cannot help because they problem is with Microsoft. I
|found the problem in an article#320549 and it says to
|click on the link to contact microsoft, but then all it
|does is send me back to my computer manufacturer. All
|they want to do is keep me on hold forever and then
|charge me for their service. If microsoft admits it's a
|problem and tells people that they have a fix to it and
|all we need to do is call then why don't they post a
|direct number that we can call to get this figured out.
|I am growing weary and may become a mac user if microsoft
|can start providing some decent customer service!!
|
|Thank you for any help you can offer


Any advice given is my attempt to show appreciation for all
the excellent help I've received here but I'm no MVP so it
may only apply NUGS. Personal attacks, nitpicking & criticism
of anything but content will NOT be responded to. Those
posters should spend their time taking the test @
http://www.nimh.nih.gov/publicat/ocdtrt1.htm