Scanjet 7400C

  • Thread starter Thread starter Paul
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Paul

Installed just-released HP driver for 7400C scanner

Hardware configuration works fine on XP

Initally tests OK under Camera and Scanner Imaging Control
Panel

When I try to scan using Windows Fax and Scan the I can select the scanner
and options and when I press the scan button the scan initally starts then
halts. After a while I get a message box "A problem prevented the document
from being scanned. Please try again..."

I can not try again because the system no longer sees the scanner again and
must reboot

Problem repeats every time

Any ideas?
 
Some reading for you.. the first link contains the bad news.. HP have
discontinued support for your model..

The second link contains info that will, according to those who have tried
it, bring life back to your scanner (and many others)

HP dropped support for the HP 6300 after the release of XP.. I now use and
have used since that time a Canon scanner (lide 30)

http://h10025.www1.hp.com/ewfrf/wc/...21-1&lc=en&cc=us&dlc=en&product=59553&lang=en

http://www.hamrick.com/


Paul said:
Installed just-released HP driver for 7400C scanner

Hardware configuration works fine on XP

Initally tests OK under Camera and Scanner Imaging Control
Panel

When I try to scan using Windows Fax and Scan the I can select the scanner
and options and when I press the scan button the scan initally starts then
halts. After a while I get a message box "A problem prevented the
document from being scanned. Please try again..."

I can not try again because the system no longer sees the scanner again
and must reboot

Problem repeats every time

Any ideas?
Click to expand...

--


Mike Hall
MS MVP Windows Shell/User
http://msmvps.com/blogs/mikehall/
 
Any luck using the HP XP scanning software running in XP compatibility mode?
I have a HP 5470c scanner and the HP XP scanning software works perfectly,
although I haven't tried to use Ultimate's native Windows Fax and Scan.
 
Paul said:
Installed just-released HP driver for 7400C scanner

Hardware configuration works fine on XP

Initally tests OK under Camera and Scanner Imaging Control
Panel

When I try to scan using Windows Fax and Scan the I can select the scanner
and options and when I press the scan button the scan initally starts then
halts. After a while I get a message box "A problem prevented the
document from being scanned. Please try again..."

I can not try again because the system no longer sees the scanner again
and must reboot

Problem repeats every time

Any ideas?
Click to expand...

I don't have a fix, but I can tell you that the same driver works OK with my
7400c on Vista.
I can scan from within Windows Photo Gallery, and 3-rd party apps see it as
a TWAIN source OK.

Perhaps you could un-install the device and re-install the drivers again?
 
I'd uninstall and install again using Right mouse click and Run As
Administrator on the HP file to start the installation.

Make sure you follow the HP instructions and do not have the scanner or
its USB cable plugged into the PC when you install the software

Installation Instructions

Run the downloaded file to install the driver.

On Windows Vista, you may get a Program Compatibility Assistant warning
that the program may not have installed correctly. Click This program
installed correctly. DO NOT click "Reinstall using recommended
settings."

Connect the scanner to the PC after installing the driver. <<----

When the installation has completed, you can delete the downloaded
file.
 
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