- Joined
- Jan 4, 2003
- Messages
- 8,044
- Reaction score
- 849
Ahh I thought i'll try them again. To save me explaining over and over again below is the email I have just written and sent to them exactly 4mins ago.
Please dont inform of how good Scan are. I've had too many bad experiences with them and this will be the last. However I thought it only fare to share.
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Let me first start by saying that in the past I felt let down by you as a customer and because of this felt that I would no longer be buying anything from you again. However due to a lot of positive comments made by certain online friends I thought it would be time to maybe start shopping with you again, so recently I ordered on the above invoice two XFX Graphics cards, sum totalling nearly £290.
I was very pleased to see the cards arrive by City-Link a few days later and wanted to insert them into my computer as soon as possible. So I started unwrapping the packaging. The first I unwrapped was in excellent condition, however the second to my astonishment had already been opened. I will stress at this time at no time of ordering did I order a B grade or Used product.
I continued to open the packaging and found all the contents within. I thought maybe it had to have been repackaged by yourselves or in the factory at some time but wasnt sure. I then removed card from inside cardboard box which was ripped, and clear casing to find two things.
1. The aluminium support strut at the top of the card had a screw missing
2. There was an amount of dust on the fan which only proved the card was not new and had been in another computer and used for a considerable time before I had recieved it.
Again I did not at any time ask for or buy a second hand product. It is plain to me that this card was returned to you or used previosly by yourselves and repackaged to be sold as NEW. I cannot find this acceptable in any means. I have been sold an item as new which is clearly not new and hope that this email will be answered as swiftly as I have written
it.
I await your response
Please dont inform of how good Scan are. I've had too many bad experiences with them and this will be the last. However I thought it only fare to share.
------------------------------------
Let me first start by saying that in the past I felt let down by you as a customer and because of this felt that I would no longer be buying anything from you again. However due to a lot of positive comments made by certain online friends I thought it would be time to maybe start shopping with you again, so recently I ordered on the above invoice two XFX Graphics cards, sum totalling nearly £290.
I was very pleased to see the cards arrive by City-Link a few days later and wanted to insert them into my computer as soon as possible. So I started unwrapping the packaging. The first I unwrapped was in excellent condition, however the second to my astonishment had already been opened. I will stress at this time at no time of ordering did I order a B grade or Used product.
I continued to open the packaging and found all the contents within. I thought maybe it had to have been repackaged by yourselves or in the factory at some time but wasnt sure. I then removed card from inside cardboard box which was ripped, and clear casing to find two things.
1. The aluminium support strut at the top of the card had a screw missing
2. There was an amount of dust on the fan which only proved the card was not new and had been in another computer and used for a considerable time before I had recieved it.
Again I did not at any time ask for or buy a second hand product. It is plain to me that this card was returned to you or used previosly by yourselves and repackaged to be sold as NEW. I cannot find this acceptable in any means. I have been sold an item as new which is clearly not new and hope that this email will be answered as swiftly as I have written
it.
I await your response
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. I've been bit more than once when I simply couldn't afford the postage to send faulty goods back for replacement. But they know this of course, I expect it saves them thousands & thousands each year both in postage & in goods that they don't have to replace or repair. Doesn't do them any good in the goodwill & word of mouth marketing departments though.
