- Joined
- Aug 16, 2015
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i am John and going to share my experience with Scan
First off been regular customer of Scan for many years. Upgraded my PC many times and even bought PC from 3XS on 8th Dec 2014. Never once have I had problem , in fact I use to recommend them to friends and family. Until now when on the 8th of August I bought motherboard bundle from Scan. This bundle to be exact http://www.scan.co.uk/products/inte...ssor-plus-msi-z97-gaming-5-motherboard-bundle. I like many got the typical apology out of stock cry which I dint mind they were rather quick over all and I got it on the 12th August. When package arrived external package was fine. So I signed for it and like many rushed to open it up and upgrade my PC , so when I opened package I found wrapping bubble had tear around CPU area. I thought okay hopefully no damage to processor. After ripping bubble wrap open I found my processor box had been opened at side. When investigating further I realised only a heat sink inside box. Now delivery came at 11.50 am and I was on phone to Scan helpline by 11.55 am. I was told I would have to do things by email. I sent emails back and forth. Sent pictures of outer package which I had explained was fine at time. Sent pictures of processor box etc. Was told they will investigate this matter. I was fairly confident Scan would do right thing. Imagine my shock when I received this email.
Thank you for your reply,
The facts are as follows.
The chip and serial number were received in the same day as shipping from Scan, we verify every product is intact before leaving Scan, this was verified by at least four members of staff at Scan.
The image you sent of the express bag from DPD, comes from Scan this has been confirmed from the image of the label, the label and bag came from Scan along with the bubble wrap.
This could not have been re-packaged from DPD as the bag and label would be different upon arrival, which was not different as you sent us a picture.
If there was any tampering/holes in the packaging the driver would have logged it, he would have either asked you to refuse to sign for the parcel upon delivery, or check contents and sign for it damaged or open, this did not happen. If the package was damaged or had a hole in the outer bag I'm sure you would have mentioned it to the delivery driver this was not the case the packaging was signed for intact.
Kind Regards,
Dawn
Scan Computers
Now am pretty sure that chips don't disappear into thin air. There can only really be 3 reasons my chip was not in box , 1 is Scan dint pack the chip into box like they claim/ Misplaced or stolen.
2 DPD on route stole it, Or they are accusing me of lying about missing chip.
Now it clear by Scan own words it cant be DPD , so it only leaves 2 options.
Either Scan made error when packing / or someone stole it, Or they are accusing me of lying about no chip in Box
Scan open processor box to check chip , yet seem unable to comprehend they may of made an error and packed it with out the chip. Scan use human beings to pack stuff, humans from time to time are prone to making mistakes. Yet Scan will not even entertain this idea. Instead they shown me they care little about customer when it comes to customer care. They only care about profit, am curious if others have had such bad experiences with Scan Computers UK or nothing but good experinces
PS i will be contacting trading standards and fighting this. Just wanted to share my experince with Scan Computers a company i use to respect. Also appolgise if i placed this in wrong forum thread. Was unsure where such a topic would go, so put it here.
First off been regular customer of Scan for many years. Upgraded my PC many times and even bought PC from 3XS on 8th Dec 2014. Never once have I had problem , in fact I use to recommend them to friends and family. Until now when on the 8th of August I bought motherboard bundle from Scan. This bundle to be exact http://www.scan.co.uk/products/inte...ssor-plus-msi-z97-gaming-5-motherboard-bundle. I like many got the typical apology out of stock cry which I dint mind they were rather quick over all and I got it on the 12th August. When package arrived external package was fine. So I signed for it and like many rushed to open it up and upgrade my PC , so when I opened package I found wrapping bubble had tear around CPU area. I thought okay hopefully no damage to processor. After ripping bubble wrap open I found my processor box had been opened at side. When investigating further I realised only a heat sink inside box. Now delivery came at 11.50 am and I was on phone to Scan helpline by 11.55 am. I was told I would have to do things by email. I sent emails back and forth. Sent pictures of outer package which I had explained was fine at time. Sent pictures of processor box etc. Was told they will investigate this matter. I was fairly confident Scan would do right thing. Imagine my shock when I received this email.
Thank you for your reply,
The facts are as follows.
The chip and serial number were received in the same day as shipping from Scan, we verify every product is intact before leaving Scan, this was verified by at least four members of staff at Scan.
The image you sent of the express bag from DPD, comes from Scan this has been confirmed from the image of the label, the label and bag came from Scan along with the bubble wrap.
This could not have been re-packaged from DPD as the bag and label would be different upon arrival, which was not different as you sent us a picture.
If there was any tampering/holes in the packaging the driver would have logged it, he would have either asked you to refuse to sign for the parcel upon delivery, or check contents and sign for it damaged or open, this did not happen. If the package was damaged or had a hole in the outer bag I'm sure you would have mentioned it to the delivery driver this was not the case the packaging was signed for intact.
Kind Regards,
Dawn
Scan Computers
Now am pretty sure that chips don't disappear into thin air. There can only really be 3 reasons my chip was not in box , 1 is Scan dint pack the chip into box like they claim/ Misplaced or stolen.
2 DPD on route stole it, Or they are accusing me of lying about missing chip.
Now it clear by Scan own words it cant be DPD , so it only leaves 2 options.
Either Scan made error when packing / or someone stole it, Or they are accusing me of lying about no chip in Box
Scan open processor box to check chip , yet seem unable to comprehend they may of made an error and packed it with out the chip. Scan use human beings to pack stuff, humans from time to time are prone to making mistakes. Yet Scan will not even entertain this idea. Instead they shown me they care little about customer when it comes to customer care. They only care about profit, am curious if others have had such bad experiences with Scan Computers UK or nothing but good experinces
PS i will be contacting trading standards and fighting this. Just wanted to share my experince with Scan Computers a company i use to respect. Also appolgise if i placed this in wrong forum thread. Was unsure where such a topic would go, so put it here.
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