Scan but won't copy

[CT]

I completed reinstalled the updated software and drivers from the HP website
for my Scanjet G3010, which HP claims full support in Vista. No buttons are
not working, but can scan from the screen. No copy function on screen, so
that feature is not available at all. Any suggestions? Thanks. CT

 

[CT]

Oops! Should have read "no buttons are working."

 

[BigJim]

not what you want to hear but to get your full functionality back xp may be
the only recourse.

 

[R. C. White]

Hi, Carol.

My 8-year-old HP OfficeJet G-55 printer/scanner/copier works well with no HP
software at all, except for whatever drivers are on the Vista DVD. I bought
it in 2000 because HP promised it would work with Windows 2000 - but it took
2 years for HP to produce the "full-featured" software for Win2K - and by
then I had WinXP and had learned that I really didn't need whatever was in
those special drivers. There is no HP control panel on my computer screen.
The OfficeJet prints and scans into Word, Paint and other apps, just as it
should, with commands from the computer.

But I don't even touch the computer to Copy! Even with the computer turned
off, Copy works just fine.

I think your problem is inside the ScanJet, NOT in Vista - or anywhere in
your computer. Check out why those buttons don't work.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail 2008 in Vista Ultimate x64 SP1)