SBS2003 Cannot Route Faxes via Email

  • Thread starter Thread starter Frustrated Upgrader
  • Start date Start date
F

Frustrated Upgrader

We upgraded from SBS2000 to SBS 2003 and now cannot route
faxes via email. Apparently due to a dll problem? Any
help appreciated as it is killing our workflows having to
print them all out.

Thanx!
 
What do you mean by cannot route? is there any error or any event logs? Some
more details will help.

--
Manoj K Jain[MSFT]
Microsoft Printing, Imaging and Faxing
This posting isprovided "AS IS" with no warranties and confers no rights.
Please do not send mail directly to this aloas. This alias is for newsgroup
purposes only.
 
You should be able to route fax through email in SBS 2003 as well. Can you
tell us the exact error message / error event you are getting?
--
Vibha Rathi[MSFT]
Microsoft Printing, Imaging and Faxing
This posting isprovided "AS IS" with no warranties and confers no rights.
Please do not send mail directly to this aloas. This alias is for newsgroup
purposes only.
 
I'm having the same problem. Fresh install of SBS 2003 and
got the fax installed about 15 minutes ago. I configured
the Incoming Routing to Send to an email address (the
receptionist's) and save the fax to a designated folder. I
sent a test fax and told SBS to send me a notification of
its delivery (Administrator account) via email and to
attach the fax. This portion errors out with the following
in Event Viewer:

Source: Microsoft Fax
Category: Outbound
Event ID: 32085
Description:
The following error occurred: 0x8004020E.
This error code indicates the cause of the error.

Sender User Name: nededc\Administrator.
Sender Name: Administrator.
Submitted On: 2:35:35 PM.

But the fax was received at the remote end, and it appears
in the Fax Console's Sent Items.

I had the remote end send a return fax to check incoming,
and it is saved to the designated folder with no problem,
however when attempting to deliver to the receptionist's
mailbox it errors out with the following:

Source: Microsoft Fax
Category: Inbound
Event ID: 32083
Description:
Unable to route fax C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows
NT\MSFax\Queue\1C465ECBF8A84.tif to the requested e-mail
address.

The following error occurred: 0x8004020E
This error code indicates the cause of the error.

Check the SMTP server configuration, and correct any
anomalies.

Source: Microsoft Fax
Category: Inbound
Event ID: 32089
Description:
The Fax Service failed to execute a specific routing
method. The service will retry to route the fax according
to the retries configuration. If the retries fail, verify
routing method configuration.
Job ID: 0x0401c465ecbf8a84.
Received on Device: 'Conexant ACF External PnP V92 Data
Fax Modem'
Sent from: 'Juxtapose'
Received file name: 'C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows
NT\MSFax\Queue\1C465ECBF8A84.tif'.
Routing extension name: 'Microsoft Routing Extension'
Routing method name: 'Route through e-mail'


I've looked over the SMTP configuration, and can find no
anomalies. Is there a solution to this problem? If anyone
needs more information, I'll be happy to fill in any gaps
I may have left. Thanks for your time.

bh

-----Original Message-----
You should be able to route fax through email in SBS 2003 as well. Can you
tell us the exact error message / error event you are getting?
--
Vibha Rathi[MSFT]
Microsoft Printing, Imaging and Faxing
This posting isprovided "AS IS" with no warranties and confers no rights.
Please do not send mail directly to this aloas. This alias is for newsgroup
purposes only.
"Frustrated Upgrader"
We upgraded from SBS2000 to SBS 2003 and now cannot route
faxes via email. Apparently due to a dll problem? Any
help appreciated as it is killing our workflows having to
print them all out.

Thanx!
Click to expand...


.
Click to expand...
 
The SMTP settings need to be carefully set. The authentication required by
the mail server for the email address should also be appropriate. From you
Error Code I guess that you are missing something in the authentication of
the server.

The Error Code 0x8004020E means:
System.Runtime.InteropServices.COMException (0x8004020E):
The server rejected the sender address. The server response was: 454 5.7.3
Client does not have permission to submit mail to this server.


--
Naresh Chandrasekaran,
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

B Hester said:
I'm having the same problem. Fresh install of SBS 2003 and
got the fax installed about 15 minutes ago. I configured
the Incoming Routing to Send to an email address (the
receptionist's) and save the fax to a designated folder. I
sent a test fax and told SBS to send me a notification of
its delivery (Administrator account) via email and to
attach the fax. This portion errors out with the following
in Event Viewer:

Source: Microsoft Fax
Category: Outbound
Event ID: 32085
Description:
The following error occurred: 0x8004020E.
This error code indicates the cause of the error.

Sender User Name: nededc\Administrator.
Sender Name: Administrator.
Submitted On: 2:35:35 PM.

But the fax was received at the remote end, and it appears
in the Fax Console's Sent Items.

I had the remote end send a return fax to check incoming,
and it is saved to the designated folder with no problem,
however when attempting to deliver to the receptionist's
mailbox it errors out with the following:

Source: Microsoft Fax
Category: Inbound
Event ID: 32083
Description:
Unable to route fax C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows
NT\MSFax\Queue\1C465ECBF8A84.tif to the requested e-mail
address.

The following error occurred: 0x8004020E
This error code indicates the cause of the error.

Check the SMTP server configuration, and correct any
anomalies.

Source: Microsoft Fax
Category: Inbound
Event ID: 32089
Description:
The Fax Service failed to execute a specific routing
method. The service will retry to route the fax according
to the retries configuration. If the retries fail, verify
routing method configuration.
Job ID: 0x0401c465ecbf8a84.
Received on Device: 'Conexant ACF External PnP V92 Data
Fax Modem'
Sent from: 'Juxtapose'
Received file name: 'C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows
NT\MSFax\Queue\1C465ECBF8A84.tif'.
Routing extension name: 'Microsoft Routing Extension'
Routing method name: 'Route through e-mail'


I've looked over the SMTP configuration, and can find no
anomalies. Is there a solution to this problem? If anyone
needs more information, I'll be happy to fill in any gaps
I may have left. Thanks for your time.

bh

-----Original Message-----
You should be able to route fax through email in SBS 2003 as well. Can you
tell us the exact error message / error event you are getting?
--
Vibha Rathi[MSFT]
Microsoft Printing, Imaging and Faxing
This posting isprovided "AS IS" with no warranties and confers no rights.
Please do not send mail directly to this aloas. This alias is for newsgroup
purposes only.
"Frustrated Upgrader"
We upgraded from SBS2000 to SBS 2003 and now cannot route
faxes via email. Apparently due to a dll problem? Any
help appreciated as it is killing our workflows having to
print them all out.

Thanx!
Click to expand...


.
Click to expand...
Click to expand...
 
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