Saving received faxes

  • Thread starter Thread starter GV
  • Start date Start date
G

GV

Hi,
I am running XP.
I have an hp officejet 6100 all-in-one.
I can send and receive faxes without any problems.
My issue is that for some reason, back in April, the 6100 stopped making a
copy of the received faxes. I have not changed anything and am at a total
loss.
I want to be able to have my faxes saved automatically and have not found a
resolution to my problem. I have checked the XP system help files and I am
set up exactly as they reccommend. Additionally, I have done the same with
the hp software.
Still amazed and need some help.
I can add more information if needed.
thanks,
t
 
Can restart the fax service and try recieving a test fax and look for any
events in the Event log?
Do
net stop fax
net start fax.
Then recieve a fax from a known number. Can you see it in the Inbox? If so
look at eventvwr and look for clues.

--
R. Sridharan [MSFT]
Microsoft Printing, Imaging and Fax Team

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