Hi David,
Removing the Sasser worm is a four step process:
First, unplug the network cable from the machine. If it is a dial-up
connection, be sure you are not connected to the internet while peforming
steps 1 and 2.
1. DISABLE THE VIRUS CURRENTLY RUNNING ON THE COMPUTER
a. Open Task Manager
b. Click the Processes tab
c. Click on the first column heading to sort the process list
alphabetically for easy searching
d. Look for the following processes.
- end with _UP.EXE
- start with AVSERV
- HKEY.EXE
- MSIWIN84.EXE
- WMIPRVSW.EXE
e. If you locate one or more of these processes, please click on it
one time to highlight it, then click on the End Process button, then click
yes on the warning to end it.
(NOTE: DO NOT end task on WMIPRVSE.EXE, it is NOT a virus)
2. If you are using windows XP, enable internet connection firewall
(Control Panel --> Network Connectons --> dial-up/LAN connection
properties --> advanced).
If you are using Windows 2000, stop the server service temporarily (cmd
--> net stop server /y)
3. Now you can plug the network cable back on/dial-up and connect to the
internet.
DOWNLOAD AND INSTALL the MS04-011 PATCH
a. Go to this page:
http://www.microsoft.com/technet/security/bulletin/ms04-011.mspx
b. Click the DOWNLOAD button on the right side and choose to save
this file to your desktop
c. Once the file has downloaded, disconnect from the Internet
(optional) and double click the file
d. This will install the security update and your computer will
restart once it is complete.
This will get the newer files in place and prevent further infection from
this particular virus.
4. RUN THE SASSER REMOVAL TOOL
a. When the computer comes back up, connect to the Internet again
b. Go to this page:
http://www.microsoft.com/downloads
c. Scroll down to "Sasser (A-D) Worm Removal Tool (KB841720)"
d. Click the DOWNLOAD button on the right side and choose to save
this file to your desktop
c. Once the file has downloaded, double click the file
d. This will run the Sasser removal tool and clean the system of the
Sasser worm
Once these steps are completed, you should be good to go.
HTH
Ashok
This posting is provided "AS IS" with no warranties, and confers no rights.