Becky
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Things have been going from bad to worse for Samsung. Shortly following the launch of their new 'phablet', the Galaxy Note 7, reports started to come in of exploding batteries. When it became apparent that these were not isolated incidents, Samsung issued a product recall and offered customers a replacement handset. However, it appears that these replacements also feature defective batteries, and consequently Samsung has now announced that they will be pausing production of the Galaxy Note 7. It has been suggested that the issues do not relate to just the battery; more components may also be at fault. Furthermore, two companies in the USA are now refusing to replace existing handsets, and one retailer is no longer offering the device for sale.
The whole situation is proving very costly for Samsung, both in terms of monetary cost and reputation, so time will tell how much the company will suffer as a result of this embarrassing failure.
Read more at Wall Street Journal.
The whole situation is proving very costly for Samsung, both in terms of monetary cost and reputation, so time will tell how much the company will suffer as a result of this embarrassing failure.
Read more at Wall Street Journal.