A
AnnaInVA
Aug 2005 I purchased the above from Costco with a one-year in-house
service warranty.
January 2006, after 700 pages, the printer stops and wants a new waster
toner tank, keeps saying it is full, and depleted toner is barely
visible, maybe 1.4 inch high in the waste toner tank. Called their
support. Sorry, lady, waste toner tanks are consumables and you have
to purchase a new one first before we send anyone to look at your
printer. Spent $23 on a new one. One day later, same message, - waste
toner tank full -, printer stops printing.
Called service techs again. Ok, we will have someone from your area
call you. 3 days pass, nothing. Called again. Oh, you called ?
Faxed a service authorization with explanation what was wrong, (have
told them that three times already).
One week later, got a call from a local electronics repair shop. What
can we do for you? I explain. He says, sorry, but I do not have the
parts to fix what is seemingly wrong, which is the unit which detects
if the toner waste tank is full. Lady, did Samsung sent you the part
? I said no. He says, they normally first send the part to the
consumer, then have the consumer repair the printer **** HIMSELF
****, and if that doesn't work, only then do we come out. He said,
Samsung client service notified him from the Cayman Islands, and they
didn't seem to know much about printers.......
The next day, I returned the printer to Costo, and purchased a Brother,
albeit not color, but at least it works.
NEVER AGAIN another SAMSUNG product !!
service warranty.
January 2006, after 700 pages, the printer stops and wants a new waster
toner tank, keeps saying it is full, and depleted toner is barely
visible, maybe 1.4 inch high in the waste toner tank. Called their
support. Sorry, lady, waste toner tanks are consumables and you have
to purchase a new one first before we send anyone to look at your
printer. Spent $23 on a new one. One day later, same message, - waste
toner tank full -, printer stops printing.
Called service techs again. Ok, we will have someone from your area
call you. 3 days pass, nothing. Called again. Oh, you called ?
Faxed a service authorization with explanation what was wrong, (have
told them that three times already).
One week later, got a call from a local electronics repair shop. What
can we do for you? I explain. He says, sorry, but I do not have the
parts to fix what is seemingly wrong, which is the unit which detects
if the toner waste tank is full. Lady, did Samsung sent you the part
? I said no. He says, they normally first send the part to the
consumer, then have the consumer repair the printer **** HIMSELF
****, and if that doesn't work, only then do we come out. He said,
Samsung client service notified him from the Cayman Islands, and they
didn't seem to know much about printers.......
The next day, I returned the printer to Costo, and purchased a Brother,
albeit not color, but at least it works.
NEVER AGAIN another SAMSUNG product !!