Hi Suzi,
Getting an error message when you shut down Microsoft Windows® isn't as
serious as getting one when you start up Windows, but it still leaves you
with the uncomfortable feeling that something's wrong with your computer.
The most common error message that appears when you shut down Windows is
about Rundll32 or Msgsrv32, two files that Windows uses during the shutdown
process. You can often solve the trouble by replacing these files.
Reinstalling Rundll32 requires extracting the original file from the
Windows CD. Fixing error messages about Msgsrv32 requires reinstalling the
drivers for your sound card because, among its other functions, Msgsrv32
plays the Windows shutdown sound. Here's how to take care of both of these
tasks.
How to Fix It
Insert the Windows CD in the CD-ROM drive.
Click Start, point to Programs, point to Accessories, point to System
Tools, and then click System Information.
On the Tools menu, click System File Checker.
In the System File Checker dialog box, click Extract One File From
Installation Disk.
In the Specify the system file you would like to restore box (Figure 1),
type Rundll32.exe, and then click Start.
When the Extract File dialog box opens, enter the location of the original
Windows files on the CD and the destination for the file that you want to
extract by following these steps:
In the Restore from box in the Extract File dialog box (Figure 2), type the
location of the Windows compressed files (CAB files). If the CAB files are
located in a folder on the Windows CD, type the path to the folder, such as
e:\Win98, replacing the e: with the drive letter of your CD-ROM drive.
In the Save File In box in the Extract File dialog box, type the location
of the Windows files on the hard disk, such as c:\Windows.
Click OK.
In the Backup File dialog box, click Skip to replace the existing file
without backing it up first.
When System File Checker reports that the file has been successfully
extracted, click OK.
Now reinstall Msgsrv32.exe by following the steps above, but this time,
type Msgsrv32.exe instead of Rundll32.exe in the first step five. After
Msgsrv32.exe is extracted successfully, follow these steps:
When System File Checker reports that the file has been successfully
extracted, click OK.
Close the Microsoft System Information dialog box.
Finally, reinstall the drivers for your sound card by following these
steps. (Before you begin, make sure you have the driver disk that came with
the sound card.)
Right-click My Computer on the desktop, and click Properties on the
shortcut menu.
On the Device Manager tab in the System Properties dialog box (Figure 3),
double-click Sound, video, and game controllers.
Click the entry for your sound card and click Remove.
Click OK to close the System Properties dialog box, and then restart the
computer. If the sound card is plug and play–compatible, it will be
detected and the driver for the card will be reinstalled. If the sound card
is not plug and play–compatible, follow the original instructions that came
with the sound card to install the card's driver.
Tip: In Microsoft Windows Me, a feature called System File Protection is
designed to keep important system files from being overwritten by a program
that attempts to install an earlier version of the file. If System File
Protection determines that a program has overwritten a system file with an
earlier version, it silently restores the original Windows Me version of
the file so that Windows Me will remain unharmed.
For more information look in to
http://www.microsoft.com/learning/books/troubleshooting/solutions/127.asp
Thanks,
(e-mail address removed)
This posting is provided "AS IS" with no warranties, and confers no rights.
