RunDLL Error on startup of Windows XP

  • Thread starter Thread starter Clare S
  • Start date Start date
C

Clare S

When I start up PC running windows XP SP2 I get this error -
Error Loading c:\WINDOWS\sysstem32\hjkteqju.dll

I think this is something left behind by a virus?
Have AVG Virus Checker and Spyware loaded and have run both, virus checker
found and deleted a trojan horse virus and a lot of spyware was cleared. But
since doing this I've been left with this runDLL error.

In addition to this, since contracting and deleting this virus when I use
Hotmail, I cannot rightclick and open in a new tab my mails from my inbox?

Any advice how to clear this message and get IE back so that I can use open
in new tab would be appreciated - note I can open in new tab from other sites
- only hotmail seems affected?? I'm running IE version 7.0.5730.13

Clare
 
Clare S said:
When I start up PC running windows XP SP2 I get this error -
Error Loading c:\WINDOWS\sysstem32\hjkteqju.dll

I think this is something left behind by a virus?
Have AVG Virus Checker and Spyware loaded and have run both, virus checker
found and deleted a trojan horse virus and a lot of spyware was cleared. But
since doing this I've been left with this runDLL error.

In addition to this, since contracting and deleting this virus when I use
Hotmail, I cannot rightclick and open in a new tab my mails from my inbox?

Any advice how to clear this message and get IE back so that I can use open
in new tab would be appreciated - note I can open in new tab from other sites
- only hotmail seems affected?? I'm running IE version 7.0.5730.13

Clare
Click to expand...


As you said Your Anti-virus removed the viral infection but still in the Root
system and on the Registry, please perform the cleaning steps to make sure
nothing lurking in the background to revive the infestation back to action!.

Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx


Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

You can download this tool "AutoRuns for Windows"
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
And remove the entry from here:

Locate this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run = look in
the right pane/window and remove the entry for it
"C:\Windows\System32\ hjkteqju.dll".

Run disk cleanup and defrag in safe mode. Then run this command:
sfc /scannow

HTH.
nass
 
Clare S said:
When I start up PC running windows XP SP2 I get this error -
Error Loading c:\WINDOWS\sysstem32\hjkteqju.dll

In addition to this, since contracting and deleting this virus when I use
Hotmail, I cannot rightclick and open in a new tab my mails from my inbox?

Clare
Click to expand...

The first portion of your post does seem to be a virus.

But this is in fact unrelated to the second part of your message. The
inability to right-click on messages in Hotmail and open in new tab/window -
that is the result of changes in the Hotmail design/features. Started right
around the 1st of July.

I've got harsh things to say about that change, but since we're posting on
Microsoft territory I'll bite my tongue and be a good guest.

Right-click and open in new tab/window is the *only* way I use email, so the
design change is crippling to me.
 
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