Google has asked for help in tracking down the cause of this error - read
on:
For your advanced users, we'd be extremely appreciative of any memory
dumps they could provide to us on any of these Toolbar attributed crashes.
Here's how:
To do so, please open and use Internet Explorer (IE) in a special
diagnostic mode. Once this error reproduces itself, IE will then create a
memory dump file. Please attach this memory dump file to your reply.
Here's the details:
Open IE with the diagnostic tool:
1. Please close all other instances of Internet Explorer.
2. Open a command prompt by clicking the Start button, > "Run," > type
"cmd" and press Enter.
3. Navigate to the folder that IE is installed in. For example, if you've
installed IE on your C: drive, type the following and press Enter:
"cd C:\Program Files\Internet Explorer\" (Without quotes).
4. Once you've navigated to the Internet Explorer folder, type the
following command (without quotes):
" ntsd -g iexplore.exe "
5. This will launch IE in s special diagnostic mode. (Note: please do not
close the command dialog window, we will need to use this window again
later).
6. If IE crashes, click "Yes" or "OK" to the crash window.
7. Next, switch back to the command dialog window, and type the following
(without quotes):
" .dump c:\dump.dmp " (Please note the initial dot before "dump")
8. Finally, please send us the file named "dump.dmp" directly under the
C:\ drive.
For non advanced users, simply instruct them to uninstall and reinstall
the latest version of the Google Toolbar from
http://toolbar.google.com.
Details:
Some users have reported that uninstalling the Google Toolbar, and
reinstalling the latest version resolves this difficulty. Instructions for
the Microsoft Internet Explorer and Mozilla Firefox browsers appear below:
MICROSOFT INTERNET EXPLORER
1. Select "Settings" from the Windows "Start" menu.
2. Click on "Control Panel" and then "Add or Remove Programs."
3. Select "Google Toolbar for IE" and click the "Remove" button.
4. Once the Toolbar is uninstalled, please close all Microsoft Internet
Explorer windows. Then, reinstall the Google Toolbar by visiting
http://toolbar.google.com
MOZILLA FIREFOX
1. Click "Tools" at the top of your browser window.
2. Select "Extensions."
3. Select "Google Toolbar for Firefox" and click "Uninstall."
4. Close all Firefox windows.
5. Open a Mozilla Firefox window and visit
http://toolbar.google.com
If users experience this difficulty after installing the latest version of
the Toolbar, please have them contact us directly.
We appreciate your assistance, and look forward to your reply.
Regards,
The Google Team
