L
Liz
I may have posted about this elsewhere, but I can't remember.
I have a Dell Latitude D620 laptop I purchased through the college I'm
currently attending before I started my freshman year there. It has Win XP
Pro with SP2, and all updates, and has Spybot Search and Destroy as well as
Symantec Client Security for antiviral/spyware removal. Both are constantly
updated and the Symantec program has a background scanner that works as
another firewall along with the Windows firewall. I am behind a campus
network, unless I go home on the weekend and then I am behind my router.
I recently got my laptop reimaged due to a backdoor Trojan called Advatrix,
and I'm thinking it managed to get in because of my Symantec Antivirus
program. In the past, I would receive an error message at shutdown referring
to Rtvscan.exe, the program's scanner that runs in the background like a
firewall. The message would say something along the lines of "The program
referenced memory at (some point). The memory could not be read" and then it
would give me the option to either cancel or debug the program.
Here comes the fun stuff: after I got the computer re-imaged and restored,
the school put the same program on anyway, because without it I can't connect
to the campus network and stay up to date with my classes, most of which post
assignments and quizzes online. So I can't remove it and install something
stronger or I won't be able to use the internet, and I honestly didn't shell
out $1200 for a fancy-looking paperweight.
I thought when the laptop got reimaged it would fix this little problem, but
it appears it hasn't. I went home for spring break in late March and I would
occasionally get this same message while shutting down. I guessed it was
because I wasn't connected to the campus network from home, so it was looking
for a file that was on that network, even though I could still scan and use
the program.
Now, two weeks later, I'm getting this message at shutdown again, and I'm
back on campus and connected to the network. It's making me nervous: last
thing I want is for it to crash as badly as it did before, and so close to
finals time too. It's even worse if the problem is indeed linked to this
program, but there's no way of getting rid of it without losing the Internet
or any network resources.
I've used both progframs to scan for anything, and Spybot did find a few
bots and got rid of them. Symantec found nothing, and typically finds nothing
when I do scan. My comp was running a little sluggish, but I defragmented
both drives ( my C:/ drive and an external drive I bought after the first
crash) and it's much faster.
Any ideas on what it could be?
I have a Dell Latitude D620 laptop I purchased through the college I'm
currently attending before I started my freshman year there. It has Win XP
Pro with SP2, and all updates, and has Spybot Search and Destroy as well as
Symantec Client Security for antiviral/spyware removal. Both are constantly
updated and the Symantec program has a background scanner that works as
another firewall along with the Windows firewall. I am behind a campus
network, unless I go home on the weekend and then I am behind my router.
I recently got my laptop reimaged due to a backdoor Trojan called Advatrix,
and I'm thinking it managed to get in because of my Symantec Antivirus
program. In the past, I would receive an error message at shutdown referring
to Rtvscan.exe, the program's scanner that runs in the background like a
firewall. The message would say something along the lines of "The program
referenced memory at (some point). The memory could not be read" and then it
would give me the option to either cancel or debug the program.
Here comes the fun stuff: after I got the computer re-imaged and restored,
the school put the same program on anyway, because without it I can't connect
to the campus network and stay up to date with my classes, most of which post
assignments and quizzes online. So I can't remove it and install something
stronger or I won't be able to use the internet, and I honestly didn't shell
out $1200 for a fancy-looking paperweight.
I thought when the laptop got reimaged it would fix this little problem, but
it appears it hasn't. I went home for spring break in late March and I would
occasionally get this same message while shutting down. I guessed it was
because I wasn't connected to the campus network from home, so it was looking
for a file that was on that network, even though I could still scan and use
the program.
Now, two weeks later, I'm getting this message at shutdown again, and I'm
back on campus and connected to the network. It's making me nervous: last
thing I want is for it to crash as badly as it did before, and so close to
finals time too. It's even worse if the problem is indeed linked to this
program, but there's no way of getting rid of it without losing the Internet
or any network resources.
I've used both progframs to scan for anything, and Spybot did find a few
bots and got rid of them. Symantec found nothing, and typically finds nothing
when I do scan. My comp was running a little sluggish, but I defragmented
both drives ( my C:/ drive and an external drive I bought after the first
crash) and it's much faster.
Any ideas on what it could be?