RSS feed causes Outlook 2007 to close

  • Thread starter Thread starter Michael Bernstein
  • Start date Start date
M

Michael Bernstein

Quite spontaneously, Outlook 2007 had to close. On investigation I find that
whenever I include the RSS feeds in my send and receive, and I try a
send/receive, Outlook has to close. Does anybody have any idea what could be
causing this?

Mike Bernstein
 
I have deleted the RSS feed causing the problem and Outlook seems stable
again. However, the particular RSS feed is a UK government one and quite
important to me. I still wonder how an RSS feed can cause fatal problems to
Outlook.
--
Mike


Diane Poremsky said:
And delete the RSS feed.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Ben M. Schorr - MVP (OneNote) said:
Any RSS feed or just one specific one? Do you have SP1 installed for
Office 2007? Which OS/Browser are you using? (Vista? XP? IE6? IE7)
Did you try running Office Diagnostics (Help menu)

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q
Click to expand...
Click to expand...
 
It could be malformed - there are RSS validators you can test it with. I
don't know if Outlook might put something in the event viewer or Sync error
folder - if so, it might give us a clue. Oh, and make sure you have all the
latest updates for Outlook.

Outlook isn't the best RSS reader - it's at v1 and there is always room for
improvement at v.1. To the best of my knowledge none of the feeds I've used
have caused outlook to crash, but I do often lose them and need to re-add. I
also had probably with sluggishness with a long list so I eventually reduced
my feed list to the most important ones. Everything else is accessible via
IE (I don't share feeds anymore.)

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


mkmike said:
I have deleted the RSS feed causing the problem and Outlook seems stable
again. However, the particular RSS feed is a UK government one and quite
important to me. I still wonder how an RSS feed can cause fatal problems
to
Outlook.
--
Mike


Diane Poremsky said:
And delete the RSS feed.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Ben M. Schorr - MVP (OneNote) said:
Any RSS feed or just one specific one? Do you have SP1 installed for
Office 2007? Which OS/Browser are you using? (Vista? XP? IE6? IE7)
Did you try running Office Diagnostics (Help menu)

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q




Quite spontaneously, Outlook 2007 had to close. On investigation I
find
that
whenever I include the RSS feeds in my send and receive, and I try a
send/receive, Outlook has to close. Does anybody have any idea what
could
be
causing this?

Mike Bernstein
Click to expand...
Click to expand...
Click to expand...
 
Thanks - I will try to find a validator and try the offending feed on it. The
strange thing is that it was fine until yesterday. I have now stopped sharing
the common list so that I can still use that RSS on IE7. It still seems to
work on IE7 without any problem.

I reduced my RSS list drastically yesterday so that it is now down to 9 on
Outlook.
--
Mike


Diane Poremsky said:
It could be malformed - there are RSS validators you can test it with. I
don't know if Outlook might put something in the event viewer or Sync error
folder - if so, it might give us a clue. Oh, and make sure you have all the
latest updates for Outlook.

Outlook isn't the best RSS reader - it's at v1 and there is always room for
improvement at v.1. To the best of my knowledge none of the feeds I've used
have caused outlook to crash, but I do often lose them and need to re-add. I
also had probably with sluggishness with a long list so I eventually reduced
my feed list to the most important ones. Everything else is accessible via
IE (I don't share feeds anymore.)

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


mkmike said:
I have deleted the RSS feed causing the problem and Outlook seems stable
again. However, the particular RSS feed is a UK government one and quite
important to me. I still wonder how an RSS feed can cause fatal problems
to
Outlook.
--
Mike


Diane Poremsky said:
And delete the RSS feed.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Any RSS feed or just one specific one? Do you have SP1 installed for
Office 2007? Which OS/Browser are you using? (Vista? XP? IE6? IE7)
Did you try running Office Diagnostics (Help menu)

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q




Quite spontaneously, Outlook 2007 had to close. On investigation I
find
that
whenever I include the RSS feeds in my send and receive, and I try a
send/receive, Outlook has to close. Does anybody have any idea what
could
be
causing this?

Mike Bernstein
Click to expand...
Click to expand...
Click to expand...
 
It's quite possible that there was 1 malformed message in yesterdays batch
that caused the problems. I'd wait a couple of days then add it back. You
might be able to identify the problem message by comparing the list in IE to
what Outlook downloaded before the crash.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


mkmike said:
Thanks - I will try to find a validator and try the offending feed on it.
The
strange thing is that it was fine until yesterday. I have now stopped
sharing
the common list so that I can still use that RSS on IE7. It still seems to
work on IE7 without any problem.

I reduced my RSS list drastically yesterday so that it is now down to 9 on
Outlook.
--
Mike


Diane Poremsky said:
It could be malformed - there are RSS validators you can test it with. I
don't know if Outlook might put something in the event viewer or Sync
error
folder - if so, it might give us a clue. Oh, and make sure you have all
the
latest updates for Outlook.

Outlook isn't the best RSS reader - it's at v1 and there is always room
for
improvement at v.1. To the best of my knowledge none of the feeds I've
used
have caused outlook to crash, but I do often lose them and need to
re-add. I
also had probably with sluggishness with a long list so I eventually
reduced
my feed list to the most important ones. Everything else is accessible
via
IE (I don't share feeds anymore.)

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


mkmike said:
I have deleted the RSS feed causing the problem and Outlook seems
stable
again. However, the particular RSS feed is a UK government one and
quite
important to me. I still wonder how an RSS feed can cause fatal
problems
to
Outlook.
--
Mike


:

And delete the RSS feed.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


message
Any RSS feed or just one specific one? Do you have SP1 installed
for
Office 2007? Which OS/Browser are you using? (Vista? XP? IE6?
IE7)
Did you try running Office Diagnostics (Help menu)

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q




Quite spontaneously, Outlook 2007 had to close. On investigation I
find
that
whenever I include the RSS feeds in my send and receive, and I try
a
send/receive, Outlook has to close. Does anybody have any idea what
could
be
causing this?

Mike Bernstein
Click to expand...
Click to expand...
Click to expand...
 
The only events that are recorded when Outlook has to close are of the
general type: Faulting application OUTLOOK.EXE, version 12.0.6316.5000, time
stamp 0x4833a470, faulting module ntdll.dll, version 6.0.6001.18000, time
stamp 0x4791a7a6, exception code 0xc0000374, fault offset 0x000b015d, process
id 0xa3c, application start time 0x01c8f8a39682cdee.

I have tried the RSS feed in validators and the the feed is said to be valid
Atom 1.0 with some errors that if cured might improve the range of viewers
that would work properly. The same errors occur with other feeds that do not
affect Outlook in this way.
--
Mike


Diane Poremsky said:
It's quite possible that there was 1 malformed message in yesterdays batch
that caused the problems. I'd wait a couple of days then add it back. You
might be able to identify the problem message by comparing the list in IE to
what Outlook downloaded before the crash.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


mkmike said:
Thanks - I will try to find a validator and try the offending feed on it.
The
strange thing is that it was fine until yesterday. I have now stopped
sharing
the common list so that I can still use that RSS on IE7. It still seems to
work on IE7 without any problem.

I reduced my RSS list drastically yesterday so that it is now down to 9 on
Outlook.
--
Mike


Diane Poremsky said:
It could be malformed - there are RSS validators you can test it with. I
don't know if Outlook might put something in the event viewer or Sync
error
folder - if so, it might give us a clue. Oh, and make sure you have all
the
latest updates for Outlook.

Outlook isn't the best RSS reader - it's at v1 and there is always room
for
improvement at v.1. To the best of my knowledge none of the feeds I've
used
have caused outlook to crash, but I do often lose them and need to
re-add. I
also had probably with sluggishness with a long list so I eventually
reduced
my feed list to the most important ones. Everything else is accessible
via
IE (I don't share feeds anymore.)

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I have deleted the RSS feed causing the problem and Outlook seems
stable
again. However, the particular RSS feed is a UK government one and
quite
important to me. I still wonder how an RSS feed can cause fatal
problems
to
Outlook.
--
Mike


:

And delete the RSS feed.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


message
Any RSS feed or just one specific one? Do you have SP1 installed
for
Office 2007? Which OS/Browser are you using? (Vista? XP? IE6?
IE7)
Did you try running Office Diagnostics (Help menu)

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q




Quite spontaneously, Outlook 2007 had to close. On investigation I
find
that
whenever I include the RSS feeds in my send and receive, and I try
a
send/receive, Outlook has to close. Does anybody have any idea what
could
be
causing this?

Mike Bernstein
Click to expand...
Click to expand...
Click to expand...
 
You must have been correct about it being just one record or so. I have tried
the problem RSS feed back in Outlook today and it is all working fine. Thanks
for all your help.
--
Mike


Diane Poremsky said:
It's quite possible that there was 1 malformed message in yesterdays batch
that caused the problems. I'd wait a couple of days then add it back. You
might be able to identify the problem message by comparing the list in IE to
what Outlook downloaded before the crash.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


mkmike said:
Thanks - I will try to find a validator and try the offending feed on it.
The
strange thing is that it was fine until yesterday. I have now stopped
sharing
the common list so that I can still use that RSS on IE7. It still seems to
work on IE7 without any problem.

I reduced my RSS list drastically yesterday so that it is now down to 9 on
Outlook.
--
Mike


Diane Poremsky said:
It could be malformed - there are RSS validators you can test it with. I
don't know if Outlook might put something in the event viewer or Sync
error
folder - if so, it might give us a clue. Oh, and make sure you have all
the
latest updates for Outlook.

Outlook isn't the best RSS reader - it's at v1 and there is always room
for
improvement at v.1. To the best of my knowledge none of the feeds I've
used
have caused outlook to crash, but I do often lose them and need to
re-add. I
also had probably with sluggishness with a long list so I eventually
reduced
my feed list to the most important ones. Everything else is accessible
via
IE (I don't share feeds anymore.)

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I have deleted the RSS feed causing the problem and Outlook seems
stable
again. However, the particular RSS feed is a UK government one and
quite
important to me. I still wonder how an RSS feed can cause fatal
problems
to
Outlook.
--
Mike


:

And delete the RSS feed.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/



EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


message
Any RSS feed or just one specific one? Do you have SP1 installed
for
Office 2007? Which OS/Browser are you using? (Vista? XP? IE6?
IE7)
Did you try running Office Diagnostics (Help menu)

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q




Quite spontaneously, Outlook 2007 had to close. On investigation I
find
that
whenever I include the RSS feeds in my send and receive, and I try
a
send/receive, Outlook has to close. Does anybody have any idea what
could
be
causing this?

Mike Bernstein
Click to expand...
Click to expand...
Click to expand...
 
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