RRAS goes red-cross

  • Thread starter Thread starter Yuri Palagin
  • Start date Start date
Y

Yuri Palagin

Hello everybody.

A win2k+SP4 member server in a win2k domain environment, all recent fixes
applied through SUS.
RRAS enabled with 4 modems on a multiport card for dial-in access.

It works fine, but recently I have not been able to see or change any
properties of RRAS in its mmc. Server status shows the server as
green-arrowed and "started" and does show the statistics, but in the left
frame (server list) the server is listed with a red cross. Trying to
right-click to get to properties results in "You do not have the required
permissions to view the properties"! But I do have all the administrative
permissions on the server and in the domain.

Neither restarting of RRAS nor rebooting is of any help.

So what should I do if I come to a need to change any properties of RRAS ?

Thank you,

ypal
 
Hi

This may help

Cannot Administer Routing and Remote Access Service When the Remote
Registry Service Is Stopped
This article was previously published under Q254192
SYMPTOMS
========
When you disable the Remote Registry service before starting the Routing
and Remote Access service, you cannot view or change the Routing and Remote
Access service configuration. If you disable the Remote Registry service
while the Routing and Remote Access service is running, the Routing and
Remote Access service may appear to function correctly and then experience
intermittent connection failures.

You may receive the following error when viewing the properties of the
Routing and Remote Access service server:
You don't have the required permissions to view the properties.
CAUSE
=====
This behavior occurs if you have disabled the Remote Registry service and
you try to configure the Routing and Remote Access service. The Routing and
Remote Access service Microsoft Management Console (MMC) snap-in reads and
writes registry values. (This dependency also exists when you use NetShell
to configure the Routing and Remote Access service.) Any situation that
requires the Routing and Remote Access service to access configuration
data, such as restarting the service or rebooting the system, causes the
Routing and Remote Access service to stop functioning when the Remote
Registry service is disabled.
RESOLUTION
==========
To resolve this behavior, stop the Routing and Remote Access service, start
Remote Registry service, and then restart the Routing and Remote Access
service. To do this, follow these steps:
1. On the Start menu, point to Programs, point to Administrative Tools,
and then click Services.
2. Click Routing And Remote Access, and then click the Stop symbol.
3. Click Remote Registry Service, and then click the Start symbol.
4. Click Routing And Remote Access, and then click the Start symbol.

In Windows Server 2003, if the service is disabled, you may have to reset
the Routing and Remote Access service. To do this, follow these steps.

Note To perform this procedure, you must be a member of the Administrators
group.
1. Open Routing and Remote Access.
2. Right-click the computer name that you want to reset the Routing and
Remote Access service for.
3. Click Disable Routing and Remote Access.
4. Right-click the computer name that you want to reset the Routing and
Remote Access service for.
5. Click Configure and Enable Routing and Remote Access.
6. Follow the instructions on the screen in the setup wizard.
7. When you are prompted to start the Routing and Remote Access service,
click Yes.
Notes
o This procedure resets the current configuration back to the default
values, based on your selection of options in the Routing and Remote Access
wizard. This includes removing all the IP routing protocols and their
configurations.
o Resetting the Routing and Remote Access service does not reset your
remote access policies.


Shilpa Sinha
This posting is provided "AS IS" with no warranties, and confers no rights.
 
Hi,

Thank you so much, it worked. But still I don't get the Microsoft policy: if
a service such as RRAS explicitly depends on another service such as Remote
Registry, then WHY NOT put the explicit dependency to the list on the
Dependencies tab ??

thank you anyways,

ypal
 
Hi

Nice to know that it helped.
I guess the best way to give your suggestion to Microsoft is by using the
MS wish program.

For details about the program read the following:

Link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;114491

How to Contact the Microsoft Wish Program

SUMMARY
========
Microsoft offers several ways for you to send comments or suggestions about
Microsoft products. If you have suggestions for product enhancements that
you would like to see in future versions of Microsoft products, please
contact us by using one of the methods listed later in this article.

Let us know how we can improve our products.

Product Enhancement suggestions can include:
o Improvements on existing products.
o Suggestions for additional features.
o Ways to make products easier to use.
All product enhancement suggestions received become the sole property of
Microsoft. Should a suggestion be implemented, Microsoft is under no
obligation to provide compensation.

World Wide Web
To send a comment or suggestion via the Web, use one of the following
methods:
o In Microsoft Internet Explorer 6, click Send Feedback on the Help menu
and then click the link in the Product Suggestion section of the page that
appears.
o In Microsoft Windows XP, click Help and Support on the Start menu. Click
Send your feedback to Microsoft, and then fill out the Product Suggestion
page that appears.
o Visit the following Microsoft Web site:
http://register.microsoft.com/mswish/suggestion.asp
Click Microsoft.com Guide in the upper-right corner of the page and then
click Contact Us. Click the link in the Product Suggestion section of the
page that appears.
o Visit the following Microsoft Product Feedback Web site:
http://register.microsoft.com/mswish/suggestion.asp
and then complete and submit the form.

E-mail
To send comments or suggestions via e-mail, use the following Microsoft
Wish Program e-mail address:
(e-mail address removed)

FAX
To send comments or suggestions via FAX, use the following Microsoft FAX
number:
(425) 936-7329
Note: Address the FAX to the attention of the Microsoft Wish Program.

US Mail
To send comments or suggestions via US Mail, use the following Microsoft
mailing address:
Microsoft Corporation
Attn. Microsoft Wish Program
One Microsoft Way
Redmond, WA 98052-6399

MORE INFORMATION
Each product suggestion is read by a member of our product feedback team,
classified for easy access, and routed to the product or service team to
drive Microsoft product and/or service improvements. Because we receive an
abundance of suggestions (over 69,000 suggestions a year!) we can't
guarantee that each request makes it into a final product or service. But
we can tell you that each suggestion has been received and is being
reviewed by the team that is most capable of addressing it.

All product or service suggestions received become the sole property of
Microsoft. Should a suggestion be implemented, Microsoft is under no
obligation to provide compensation.


Shilpa Sinha
This posting is provided "AS IS" with no warranties, and confers no rights.
 
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