I don't think there is anything wrong on your end.
Something about your account is not set up properly on the
Roadrunner mail server. This is evident not only from the strange
sending failure, but also the fact that when others email you
it gets forwarded to an AOL account! You need to do some heavy
leaning on Roadrunner tech support. They need to reset or rebuild
the account.
--
Gary VanderMolen [MS-MVP WLM]
No, I can't send to anyone. Everything shows in my sent box but nobody
receives anything from me. In answer to your other question, yes I have
rebooted.
:
I noticed that all the error messages pertain to the same recipient.
Are you able to send to any other recipients?
--
Gary VanderMolen [MS-MVP WLM]
This is what it says now:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.
The rejected e-mail address was '(e-mail address removed)'. Subject 'test
2:34 am', Account: 'Tom & Cynthia Scott', Server: '71.74.56.22', Protocol:
SMTP, Server Response: '550 Invalid recipient:
<
[email protected]>', Port: 587, Secure(SSL): No, Server Error:
550, Error Number: 0x800CCC79
:
Well, we're making progress. At least your email client is talking to
the mail server now. Try this:
Change the SMTP port to 587 (instead of 25). This change can be
made on the Advanced tab of the Properties screen of that account.
Then go to the Servers tab and select the box for "My server requires
authentication."
--
Gary VanderMolen [MS-MVP WLM]
We don't have any trouble connecting to the internet or getting on web sites.
I tried the number instead of the smtp name. This is the error message I
received:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.
The rejected e-mail address was '(e-mail address removed)'. Subject 'test
2:34 am', Account: 'Tom & Cynthia Scott', Server: '71.74.56.22', Protocol:
SMTP, Server Response: '550 Invalid recipient:
<
[email protected]>', Port: 25, Secure(SSL): No, Server Error: 550,
Error Number: 0x800CCC79
Thanks!
Cyn
:
The first error message pertains to sending. What is peculiar is that your
PC can't even find the server 'smtp-server.columbus.rr.com'. I know the
server name is correct, and I have verified that the server is up and running.
Are you able to surf to various websites on that PC? Have you rebooted
recently?
Assuming there is some sort of DNS failure, let's try this test: Go to Tools,
Accounts, select the account, Servers, and replace smtp-server.columbus.rr.com
with "71.74.56.22" (without the quotes). Does it work now?
Regarding the second error message, which pertains to receiving,
there is a sentence or two missing just before the portion you supplied.
--
Gary VanderMolen [MS-MVP WLM]
The host 'smtp-server.columbus.rr.com' could not be found. Please verify that
you have entered the server name correctly.
Subject 'test 2:34 am', Account: 'Tom & Cynthia Scott', Server:
'smtp-server.columbus.rr.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 11001, Error Number: 0x800CCC0D
Account: 'Tom & Cynthia Scott', Server: 'pop-server.columbus.rr.com',
Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
:
Regarding your receiving problem, it sounds like something at
Roadrunner is configured to forward your incoming email to AOL.
Regarding your sending problem, do you get an error message when
you try? If so, right-click on it, copy, then paste it into a reply here.
--
Gary VanderMolen [MS-MVP WLM]
Since 11/4 people who send me e-mails to my Roadrunner address receive an
error that the message couldn't be delivered to ****@aol.com. I haven't had
that aol account in 10 years! I went to aol and reactivated that account so
I can receive e-mails but I still can't send from my Windows mail account
with Roadrunner.
Can anyone explain this or give me a fix???
Thanks!
