RMA vidcard to Newegg...

  • Thread starter Thread starter Faustus
  • Start date Start date
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Faustus

Hey!

Just a about an hour ago, I Fed-exed a vidcard (MSI Geforce4 Ti4200)
to Newegg. I've had the card since last April ('03) and it arrived
with the heatsink/fan barely attached. I used a bit of nylon that I
shaved off a motherboard riser thereby attempting to make that HS/fan
combo work properly. I guess it never did because the vidcard died in
the wee hours of this morning.

Does anyone here have some experience with RMA-ing stuff to Newegg,
especially vidcards that Newegg is now not advertising on their
website?

TIA

Faustus


Dave King -- Faustus
HomePage | http://home.earthlink.net/~davidkinghsd/index.html
ICQ : 329002
 
I think the catch would be if the modification you did (via the nylon sliver thing) is tell tale or in some way gives them leverage
to decline. Should of sent it back with the HSF the way it was.....i know i know excitement of the moment, All that antisipation
led you to believe that it wasn't that 'broken' for a NEW card.. ;^)


Good luck, new egg is pretty good about stuff
 
You managed to send them back a purchase you made in April? Wow. Apart
from that, I suppose your modification would be the sticking point ... that
and the 15% restocking fee.

@drian.
 
Faustus said:
Hey!

Just a about an hour ago, I Fed-exed a vidcard (MSI Geforce4 Ti4200)
to Newegg. I've had the card since last April ('03) and it arrived
with the heatsink/fan barely attached. I used a bit of nylon that I
shaved off a motherboard riser thereby attempting to make that HS/fan
combo work properly. I guess it never did because the vidcard died in
the wee hours of this morning.

Does anyone here have some experience with RMA-ing stuff to Newegg,
especially vidcards that Newegg is now not advertising on their
website?

TIA

Faustus


Dave King -- Faustus
HomePage | http://home.earthlink.net/~davidkinghsd/index.html
ICQ : 329002
Click to expand...

Why did you even use the card in the card in the first place if it was
obviously in unacceptable shape? How can you use it, let it die, and then
RMA it back to New Egg? Are you expecting money back or a new card???
Shame on you!

http://www.ourstrangeworld.com
 
Faustus said:
Hey!

Does anyone here have some experience with RMA-ing stuff to Newegg,
especially vidcards that Newegg is now not advertising on their
website?
Click to expand...

I RMA'd a Sapphire 9500 Pro OEM card back because the manufactuirer told
me that it had a batch of bad onboard memory. NewEgg was out of the
Sapphire cards and replaced it with a retail ATI 9500Pro (and offered me
the option of a refund if I prefered) within a week. Great RMA service
in my opinion!!
 
I think the catch would be if the modification you did (via the nylon
Click to expand...
sliver thing) is tell tale or in some way gives them leverage
to decline. Should of sent it back with the HSF the way it was.....i
Click to expand...
know i know excitement of the moment, All that antisipation
led you to believe that it wasn't that 'broken' for a NEW card.. ;^)


Good luck, new egg is pretty good about stuff
Click to expand...

Yeah, thanks...I just checked teh RMA status page and it says that
Newegg has the card once again. I've already spent $12.42 to ship it
back to them so I hope they are sympathetic.

Faustus


Dave King -- Faustus
HomePage | http://home.earthlink.net/~davidkinghsd/index.html
ICQ : 329002
 
Why did you even use the card in the card in the first place if it was
obviously in unacceptable shape? How can you use it, let it die, and then
RMA it back to New Egg? Are you expecting money back or a new card???
Shame on you!

http://www.ourstrangeworld.com
Click to expand...

Uhm...shame on me? What about me saving them the time/hassle to
service the card back in April? What's the difference with me sending
the card now compared to then? Either way, they have process the RMA,
right?

Faustus


Dave King -- Faustus
HomePage | http://home.earthlink.net/~davidkinghsd/index.html
ICQ : 329002
 
I RMA'd a Sapphire 9500 Pro OEM card back because the manufactuirer told
me that it had a batch of bad onboard memory. NewEgg was out of the
Sapphire cards and replaced it with a retail ATI 9500Pro (and offered me
the option of a refund if I prefered) within a week. Great RMA service
in my opinion!!
Click to expand...

Yeah, I'm hoping that they take into consideration that I tried to
make the MSI card work without hassling them.

Faustus


Dave King -- Faustus
HomePage | http://home.earthlink.net/~davidkinghsd/index.html
ICQ : 329002
 
If you sent it back immediately, and didn't use it, they may have been able
to get it fixed properly.. preventing it's premature death....
Back then they probably would have done an immediate swap for a new card..

Now it is probably damaged beyond repair, because YOU continued to use it
after it was received with physical damage..

That said, hopefully, they probably wont even notice the mod and replace it
with a new card anyway.
Just hope you don't have to wait to get it fixed by the manufacturer....

Let us know how it goes.....

John S.
 
Muttley said:
If you sent it back immediately, and didn't use it, they may have been able
to get it fixed properly.. preventing it's premature death....
Back then they probably would have done an immediate swap for a new card..

Now it is probably damaged beyond repair, because YOU continued to use it
after it was received with physical damage..
Click to expand...

You answered quite perfectly for me. Thanks. :)

http://www.ourstrangeworld.com
 
Hey!

Just a about an hour ago, I Fed-exed a vidcard (MSI Geforce4 Ti4200)
to Newegg. I've had the card since last April ('03) and it arrived
with the heatsink/fan barely attached. I used a bit of nylon that I
shaved off a motherboard riser thereby attempting to make that HS/fan
combo work properly. I guess it never did because the vidcard died in
the wee hours of this morning.

Does anyone here have some experience with RMA-ing stuff to Newegg,
especially vidcards that Newegg is now not advertising on their
website?

TIA

Faustus


Dave King -- Faustus
HomePage | http://home.earthlink.net/~davidkinghsd/index.html
ICQ : 329002
Click to expand...

Hey!

Here's an update on my Newegg RMA adventure!

Tomorrow Newegg will be shipping to me a Chaintech Ti4200 to replace
the defunct MSI Ti4200. They cancelled the Fedex charge that I had
incurred and aren't charging me shipping for the Chaintech!

Newegg continues to set the standard for customer service!

Faustus


Dave King -- Faustus
HomePage | http://home.earthlink.net/~davidkinghsd/index.html
ICQ : 329002
 
Looks like a poorly spaced sig line...

-
Faustus Stood up, at show-n-tell in
(e-mail address removed), and said:
 
Faustus said:
OK, so I checked out this website...humorous to say the least. But
what does it have to do with my post about Newegg?

Faustus
Click to expand...

My site has absolutely nothing to do with Newegg :) I said what I had to
say about it, and that was it. You act as if all I had in the message was
my link.
http://www.ourstrangeworld.com
 
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