RMA from ATI

  • Thread starter Thread starter glamart
  • Start date Start date
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glamart

Anybody know how long it takes to get an RMA number from ATI when
you request through their website?
 
Thanks, I hate to talk to them - all I get on the phone is that
their boards don't go bad and 80% of returns are good. Will give
their website a try.
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glamart said:
Anybody know how long it takes to get an RMA number from ATI when you
request through their website?
Click to expand...
Last time I returned an Ati 9800 it was about a day.
 
glamart said:
Thanks, I hate to talk to them - all I get on the phone is that their
boards don't go bad and 80% of returns are good. Will give their website a
try.
Click to expand...

Just on the off chance that your board is one of the 80% that are returned
due to some other problem (predominatly software related) do you want to
outline the problem you've been experiencing in case it can be fixed without
an RMA required?

Although the RMA number should be forthcomming within a working day or so,
it will likely take a week or 10 days or so (depending where you live) to
get the card replaced - all the while you're card-less. The last thing you'd
want is to plug in the new card and find the same old problem is still
there.

Paul
 
Paul Murphy said:
Just on the off chance that your board is one of the 80% that are
returned due to some other problem (predominatly software related)
do you want to outline the problem you've been experiencing in
case it can be fixed without an RMA required?

Although the RMA number should be forthcomming within a working
day or so, it will likely take a week or 10 days or so (depending
where you live) to get the card replaced - all the while you're
card-less. The last thing you'd want is to plug in the new card
and find the same old problem is still there.

Paul
Click to expand...
Actually I received the RMA in one business day and returned the
card. I had tried another monitor and 2 different video cards that
worked fine so I am assuming that the 9600XT had a problem. Thanks
for the reply!
 
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