Which is the best to do first? I am assuming the Last Known Config is. I
belong to a non pc Forum and sometimes the members will ask about their PC
problems. I am seeing the advice of restoring being given a lot. This is
frustrating me because that seems like a more drastic step then going with
the Last Known config first. What is the best step to take first?
CK
In addition to what Will has posted:
Probably the main reason that you see System Restore referred to more often
is that LKGC has a very small window of time where it's effective and then
only under the condition that Windows does not boot successfully. Once
Windows boots successfully (with or without problems), the data for LKGC is
updated. By the time a problem gets posted here, it is very likely that
LKGC is no longer a viable option.
Theoretically and as documented in the XP Resource Kit, booting to Safe
Mode (vs a normal startup) should not disturb the data set for LKGC. In
other words, you could try a Safe Mode boot and even if it is successful
you'd still have LKGC as an option.
However, there are those of the opinion that this does not hold true. They
state that booting to Safe Mode will update LKGC. Personally, I've had the
opportunity (if failure to boot could be called that) to use LKGC once in
all the years that I've had Windows XP. So haven't been able to prove or
disprove either stance: MS documentation versus perceived experiences of
other users.