Awesome, great work. That's exactly the data I needed. If following
the KB article mentioned a long time ago exaclty doesn't fix you up, you
would likely need to contact actual support here.
The DRM call unregmp2 made worked, but the hardware changes have left
your machine in a currently bad state. If the equivalent of
http://zachd.com/pss/pss.html#indiv
doesn't fix you up, you would likely need actual Microsoft support here
(Zune support ~might~ be useful, but I don't know if they would have the
expertise in this particular arena).
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Finally found it, had to leave my computer searching for the file after
lunch........... here's the last few lines, I could attach the whole
file if that's PC with this groups rules and you think it's nesseary...
[*WMC Logging begun at 2008/04/29 - 20:29:01. Logging at level: '4'.
OS is NT. OSVer is 6.0.6001.0.18000. System Lang is 1033. Prev version
system is 11.0.6001.7000. Setup version 11.0.6001.7000.]
Indiv returned '0xc00d278f'.
Current command line: '/PerformIndiv'.
[*WMC Logging begun at 2008/04/29 - 20:35:21. Logging at level: '4'.
OS is NT. OSVer is 6.0.6001.0.18000. System Lang is 1033. Prev version
system is 11.0.6001.7000. Setup version 11.0.6001.7000.]
Current command line: '/?'.
[*WMC Logging begun at 2008/04/29 - 20:35:24. Logging at level: '4'.
OS is NT. OSVer is 6.0.6001.0.18000. System Lang is 1033. Prev version
system is 11.0.6001.7000. Setup version 11.0.6001.7000.]
Current command line: '/help'.
[*WMC Logging begun at 2008/04/29 - 20:35:29. Logging at level: '4'.
OS is NT. OSVer is 6.0.6001.0.18000. System Lang is 1033. Prev version
system is 11.0.6001.7000. Setup version 11.0.6001.7000.]
Current command line: ''.
[*WMC Logging begun at 2008/04/29 - 20:35:37. Logging at level: '4'.
OS is NT. OSVer is 6.0.6001.0.18000. System Lang is 1033. Prev version
system is 11.0.6001.7000. Setup version 11.0.6001.7000.]
Indiv returned '0xc00d278f'.
Current command line: '/PerformIndiv'.
[*WMC Logging begun at 2008/04/30 - 00:04:12. Logging at level: '4'.
OS is NT. OSVer is 6.0.6001.0.18000. System Lang is 1033. Prev version
system is 11.0.6001.7000. Setup version 11.0.6001.7000.]
Indiv returned '0xc00d278f'.
Current command line: '/PerformIndiv'.
Probably not - is wmsetup.log elsewhere on your system?
Are you using 32bit or 64bit Internet Explorer?
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
Thanks for the response,
Yeah, I've renamed DRM (which was empty btw) to DRMbackup, then I
executed the command. I'm not finding the wmsetup.log file in the
system temp dir (perhaps being cleaned too quickly??) so unfortunetly
I can't respond with this information. Anywhere else that might be
stored? If it makes a difference I"m running 64bit Ultimate edition
vista.
Carlo
message
I'm one of those Zune techies too. Woot. (I wear many many hats:
it's part of the fun of being around the company for a while. I'm
probably much less helpful than most of them though.)
That's actually helpful news. That means that Indiv is indeed
failing which means that either the Individualization store is
busted or DRM is choking for some reason.
Have you followed step 3 before trying the /PerformIndiv step?
What are the last 10 lines in the file %temp%\wmsetup.log ? This
should have the result of the Indiv attempt that unregmp2 just tried
for you.
Zune is reliant upon the Windows Media DRM component working in
order to succeed. Since that is not working currently (as verified
in WMP's menu tool), Zune would be as blocked here as anyone else
would be.
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
On hold with Zune tech support listening to some nifterific
techno.... Needless to say, that command didn't do the trick I am
quite sad to say
WMP returns no information (at all) for DRM Version or Indiv
Version, there's no Indiv Level on the webpage which is generated.
I tried visiting that webpage again just for the fun of it with the
same result. Javascript error + disabled upgrade button. Anymore
thoughts? I'll report back if the Zune techies come up with
anything. Thanks for the help.
Carlo
message
Did you follow step 3?
You can also run a local (non-IE) indiv through running:
unregmp2.exe /PerformIndiv
, but it won't give you any UI back so the only confirmation is to
check WMP's Help:About:Technical Support Information menu tool for
the "Indiv Level" value.
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers
no rights.
--
Funny you should mention that, I tried that and it still does not
work. Any thoughts?
Carlo
Hi,
The DRM update link in the article worked fine for me. You might
want to clear temporary internet files and try it again.
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Windows help -
www.rickrogers.org
My thoughts
http://rick-mvp.blogspot.com
Hey there,
I just recently finished upgrading my system from an nfroce 4
based Athlon 64x2 to a quad phenom 9850 with an amd 790fx based
motherboard. So far it's all gone very well except one nagging
issue. My media center can no longer record TV and my Zune
player keeps throwing out error messages regarding media rights
needing to be reset. After checking the event log I confirmed
that Media Center is also unhappy with the current DRM
situation, I guess because the motherboard changed.
I've followed the steps outlined in this KB artical
http://support.microsoft.com/kb/891664/en-us but I've run into
a snag. It points you to a website to update media rights but
the site is broken, and I mean completely broken. All I get is
a JS error saying invalid parameter, a generic MS gui and a
continue button that is disabled and stays that way. Any
thoughts? Is it possible to reset DRM any other way? Or is
there a way to make this page work with vista? Any help would
be appricated.
