requires office?

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Guest

Hi,
I bought a new machine so I installed my copy of Office XP and then upgraded
it to Office 2003 Pro. I then updated it. I am using a Win XP SP 2 machine. I
then tried to install Frontpage 2003 via the Frontpage 2003 upgrade package.
After typing in the product key I am told the key requires a version of
Office 97, 2000, or XP to be installed already. I have already installed
Office. Why will it not notice my Office package already on my machine? I
even tried the CD-ROM method it says to use in the next step, but no avail.
Thanks!
Matt
 
The FP2003 upgrade version requires a prior version of FP (98, 2000, 2002)

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
That is strange because someone at CompUSA told me that it would work this
way even though I thought I needed FP already.
 
Did you read the requirements on the box?

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
Yeah, but it just says Office and not FrontPage.

Thomas A. Rowe said:
Did you read the requirements on the box?

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
Click to expand...
 
Someone at CompUSA was wrong. Without a prior version of FP, you do not
have an upgrade path from a qualifying product.
--
===
Tom "Pepper" Willett
Microsoft MVP - FrontPage
---
About FrontPage 2003:
http://office.microsoft.com/home/office.aspx?assetid=FX01085802
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375
===
| That is strange because someone at CompUSA told me that it would work this
| way even though I thought I needed FP already.
|
| "Thomas A. Rowe" wrote:
|
| > The FP2003 upgrade version requires a prior version of FP (98, 2000,
2002)
| >
| > --
| > ==============================================
| > Thomas A. Rowe (Microsoft MVP - FrontPage)
| > ==============================================
| > If you feel your current issue is a results of installing
| > a Service Pack or security update, please contact
| > Microsoft Product Support Services:
| > http://support.microsoft.com
| > If the problem can be shown to have been caused by a
| > security update, then there is usually no charge for the call.
| > ==============================================
| >
| > | > > Hi,
| > > I bought a new machine so I installed my copy of Office XP and then
upgraded
| > > it to Office 2003 Pro. I then updated it. I am using a Win XP SP 2
machine. I
| > > then tried to install Frontpage 2003 via the Frontpage 2003 upgrade
package.
| > > After typing in the product key I am told the key requires a version
of
| > > Office 97, 2000, or XP to be installed already. I have already
installed
| > > Office. Why will it not notice my Office package already on my
machine? I
| > > even tried the CD-ROM method it says to use in the next step, but no
avail.
| > > Thanks!
| > > Matt
| >
| >
| >
 
Get your money back.


--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
........................with a computer
 
Unfortunately, you didn't read the side of the box
carefully. It lists the qualifying products and Office
is not one of the listed products. I have the FP2003
Upgrade box on my desk as I write this.

Always read the box of a potential upgrade as if your
life depends on it. Your wallet certainly does.
You can't return opened software. Never trust
the word of a salesperson that you'd qualify
for an upgrade. You may find some satisfaction
in bitching to the particular salesperson who
erroneously advised you but that won't put the
money you spent back in your wallet.

To use a licensed copy of FrontPage, you'll need
to buy the full copy of the product. We all did
this at some point in our computing lives. From
then on, we qualify for the upgrades.

Unless you know a FrontPage user who'd like the
upgrade for a reasonable price, you're simply out
of luck. You can try selling the upgrade on eBay.

Complaining to the CompUSA store manager
won't accomplish anything. He/she would simply
point out that it's your responsibility to ensure that
you meet minimum hardware/software requirements
for an upgrade.

You have my sympathy. Many of us have made
similar mistakes in the past. Good luck.
 
Steve,

"Get your money back" won't fly at CompUSA
and 99% of all other retail software outlets
because (1) the software was obviously opened,
and (2) it's the buyer's responsibility to make
certain that he/she meets to upgrade requirements
for a product. It's not the store's fault if someone
misinterprets an upgrade's qualifying products
list. CompUSA can't return opened software
to Microsoft and to most other manufactures.
They can't, and won't, sell opened software so
the buyer "eats" the problem.

Usually, CompUSA stores display advisories
about not returning opened software, and
customer receipts actually carried a message to
this effect. I assume this is still true.

A case may be made that a salesperson offered
flawed advice. It's a case of he said; he said.
I've seen this happen several times before, and
the buyer always loses unless he/she can offer
concrete proof of the bad advice. That never
happens.

It wouldn't hurt to try to return the software
but the odds of success are very, very poor.
 
I think that only applies if the end-user purchases the application/software directly from
Microsoft, which I think is the same with other software companies.
--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
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