request for remote assisnce

  • Thread starter Thread starter Cameron M
  • Start date Start date
C

Cameron M

instead of a customer sending an invitation, is there a
shortcut that I can send my customers (by email) that
will just start the remote desktop feature with minimal
user input?
 
If your in a domain or a trusted domain environment you can use the "Offer" feature...

Go to "Start -> Help and Support" and search on "offer remote assistance" for more information
and/or look at these KB articles for help with that...

http://support.microsoft.com/default.aspx?scid=kb;en-us;308013
http://support.microsoft.com/default.aspx?scid=kb;en-us;301527
http://support.microsoft.com/default.aspx?scid=kb;en-us;310629
http://support.microsoft.com/default.aspx?scid=kb;en-us;306496

For a workgroup/SOHO (ie. non-domain) environment, look at this 'poor mans' alternative to the
domain environment "offer" functionality...

http://www.oecadvantage.net/ajarvi/RemoteAssistance.html

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
 
thanks so much for the useful information.

Cameron
-----Original Message-----
If your in a domain or a trusted domain environment you can use the "Offer" feature...

Go to "Start -> Help and Support" and search on "offer
Click to expand...
remote assistance" for more information
and/or look at these KB articles for help with that...

http://support.microsoft.com/default.aspx?scid=kb;en- us;308013
us;306496

For a workgroup/SOHO (ie. non-domain) environment, look
Click to expand...
at this 'poor mans' alternative to the
domain environment "offer" functionality...

http://www.oecadvantage.net/ajarvi/RemoteAssistance.html
Click to expand...
group for the mutual benefit of all of us...
 
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