Repote assistance

[Andy]

Hello

I can not connect to my brother PC when he ask for a remote assistance, I
get the following :

"Remote assistance connection could not be established because the remote
host name could not be resolved, Please try again."
But if I'm the one asking for the assistance everything works ok

Please help

 

[Mahadev Alladi[MS]]

Talk to your ISP provider and ask them what to do.