Reply rule confustion - Part 2

  • Thread starter Thread starter Bill Clark
  • Start date Start date
B

Bill Clark

Additional questions have arisen from original question that was answered by
Peter (original question below). Got the rule setup and working using the
"have server reply" option, but can it be made to only respond once to each
sender kinda like the out-of-office auto-reply?

ORIGINAL POST
Instead of Reply Using a specific template in your rule, use Have server
reply using a specific message.
-Peter

Bill Clark said:
Running Exchange 2007 SP1 w/ Outlook 2003 clients. I have several "dummy"
accounts that consist of a valid AD user, with a full mailbox attached
that are used to receive emails to a generic address (ex: (e-mail address removed)).
These mailboxes are shared with the necessary staff that monitors them,
but no one actually logs in as the specified user. I need to add an
auto-reply rule that will send a reply with a subject line and short
message to any email received by one of these addresses. Out-of-office
won't work in this instance, because I don't want the "out-of-office"
subject line. I tried an auto-reply rule using a template, but it results
in a client-based rule that won't work since these accounts are not
actively running a client. A transport rule doesn't seem to work either,
the reply options simply aren't there (or I'm overlooking them). So, what
is the best way to achieve the desired results? Any ideas? Thanks.
Click to expand...
END ORIGINAL POST
 
After some testing it appears to respond to each email received whether it
has already responded to that address or not. So, as a work around I added
to the rule to NOT respond if subject contains "re:". That seems to be
working ok for now, probably the best it's going to get.

Bill
Diane Poremsky said:
No, that can't be changed, but for some reason, I thought the reply was
only once per session. If you change it or restart outlook the rule would
run again.

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Diane Poremsky [MVP - Outlook]

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Bill Clark said:
Additional questions have arisen from original question that was answered
by Peter (original question below). Got the rule setup and working using
the "have server reply" option, but can it be made to only respond once
to each sender kinda like the out-of-office auto-reply?

ORIGINAL POST
Instead of Reply Using a specific template in your rule, use Have server
reply using a specific message.
-Peter


END ORIGINAL POST
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