renamed user account--problem with CN

  • Thread starter Thread starter JFG
  • Start date Start date
J

JFG

Recently we had a user leave the company. When a new user
was hired, we renamed the old users account to the new
users account. Everything in windows seems ok
(permissions, etc..) but his mailbox is being recognized
as the old user. If you look at the properties of the
user in the GAL, you will see /CN=old_user. The
old_user's name will also appear when you type the users
name in the To: field. Basically we need to figure out
how to change to the users correct name. We may also have
to do this for users who have their named changed. We use
exchange 2000.

Thanks,

JFG
 
JFG,

This is generally a very simple process. But not always!

Did you go into the Active Directory Users and Computers MMC and go to the
'old' user account and right click and select Rename? If you did, what
fields did you change? You usually rename it and then the properties field
pops up. Change all of them: Full Name, First Name, Last Name, Display
Name, User Logon Name and the User Logon Name ( Pre WIN2000 ). I might also
go into that user account and change the e-mail address field on the General
Tab and the alias field on the Exchange General Tab.

Is this what you are doing?

HTH,

Cary
 
So where is it displaying the old name? In the GAL? This is controlled by
the Display Name field.

Cary
 
It shows in 2 places. Lets say I want to send an email to
john.doe. When I start typing the name I see the cached
<old.user>. When I delete it, same thing. If I go in to
the GAL and view the properities of the user, I see
(e-mail address removed) but if I look at the entire GAL & find
this user I see something like
/o=Company/ou=headquarters/cn=recipients/cn=old.user

Thanks
 
You need to use ADSI edit and change the legacyExchangeDN attribute to the
new users address. You can copy the old string and paste it into the edit
box and then change the old.user to new.user before clicking on set.
 
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