Removing a DLL

[Ovi]

I have a DLL file (ctrlpan.dll) that is listed (by my
symantec program) as a file containing a virus. Since the
the file is being "used", the virus program cannot clean
or quarantine it. My research has led me to conclude that
this file (ctrlpan.dll) entered my system via a webpage
connection.

How may I disengage the dll and delete it?

 

[Steven Umbach]

Try doing such in safe mode which disables all but bare minimum activity to run
the operating system. Also go to your virus vendor webpage to look for special
instructions [in any] on what to do by searching for the virus or even dll name.
For instance the Norton page is at http://www.sarc.com/ . Often searching Google
web AND groups will be very helpful as in " remove [or removing] ctrlpan.dll" .
Also see link below for advanced techniques in removing files and a program that
will show what process is keeping it open - ProcessExplorer. --- Steve

http://support.microsoft.com/?kbid=320081
http://www.sysinternals.com/ntw2k/freeware/procexp.shtml