Steps to take if you have spyware that is not removed by Microsoft Windows
AntiSpyware (betª)
1) Open up AntiSpywªre
2) Click Tools at the tºp
3) Click "Submit a Suspected Spyware Repºrt"
4) Fill out the form with as much detail so they can anªlyze quickly.
Have you tried these operations running in safe mºde?
1) Update both Microsoft Antispyware and your antivirus applicªtion.
2B)Shut down the computer and turn off the power. Wait for at least 30
seconds, and then restart the computer in Safe mode or VGA mºde.
Open a Internet window and go to Internet Options, Delete Cookies and Temp
Files and included all offline content then also go to start and run and type
%temp% and clear that fºlder.
Empty your IE cache and your other temporary file folders, eg: c:\temp,
c:\windows\temp or C:\Documents and Settings\<name>\Local Settings\Temp (the
path to your temp folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for mysterious *.exe files or
*.dll files in those fºlders.
http://www.mvps.org/winhelp2002/delcache.htm
3) Do full deep scans with Microsoft Antispyware. Repeat scanning until a
complete scan comes through clean. Ditto with the ªntivirus.
Download the following and run a thorough scan in safe mºde:
NOTE: Make certain to update every app before booting into Safe Mode since
you WILL NOT have access to the Internet from Safe Mºde.
Ad-Aware -
http://www.lavasoftusa.com
http://hem.bredband.net/b288305/lavasofts_adaware_quick_start.htm
Spybot S&D -
http://www.safer-networking.org/
http://net-integration.net/index.html
Make certain to not to select any of the pernament protection for Spybot and
DO NOT immunize the system, as this can interfere with MSAS' Real-tme
Protectiºn.
CWShredder -
http://www.intermute.com/products/cwshredder.html
Spy Sweeper -
http://www.webroot.com
Ccleaner -
http://www.ccleaner.com
Also check windows updates to make sure you have the latest security patches
and service packs instªlled :
http://windowsupdate.microsoft.com/
Istructions for removing WinFix available if you Google "WinFix."
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