chris b said:
Everytime I turn on the machine, a "Powereraser" ad pops
up in the centre of the desktop. I have located its' file
but when I attempt to delete it, I am informed by Windows
that I cannot delete that particular file! Excuse Me!
It's My computer!
How can I get rid of this program? When I go though the
control panels' "Add and Remove Programs", it is not on
the list, but it is listed in Start-All Programs
as "Demo". Ditto for its' "shortcuts" Icons sprinkled
about.
Any suggestions?
If you have that bit of spyware/adware, you certainly have more. I would
certainly get rid of it and the rest. Do the following and you should be
succesful.
Before doing anything, go to My Computer and enable it to show hidden files
and folders. View, Folder Options, View Tab. Check the box to show hidden
files and folders. Next browse to c:\windows\temp and empty the folder. It
may be listed as c:\winnt\ instead of c:\windows. Next browse to
c:\documents and settings\<username>\local settings\temp and empty that
folder. If you have multiple users on your machine, do this in each users
temp folder. Finally, empty your Recycle Bin.
Reboot your computer. Then open My Computer and enable it to show hidden
files and folders. View, Folder Options, View Tab. Check the box to show
hidden files and folders. Next browse to c:\windows\temp or c:\winnt\temp,
whichever the case may be and empty the folder. Next browse to c:\documents
and settings\<username>\local settings\temp and empty that folder. If you
have multiple users on your machine, do this in each user's temp folder.
Finally, empty your Recycle Bin. Open up Internet Explorer, click on Tools,
Internet Options, and hit Delete Files.
Go to
www.lavasoftusa.com and download a free copy of Ad-Aware. After the
program is installed and at the main menu, be sure and click on Check for
Updates before scanning your system. After the scan completes and you are
at the results screen, right-click on any checkbox and choose Select all
objects. Hit Finish to quarantine the spyware. Repeat the scan over and
over until you get to a point where zero objects are found. It is important
that you repeat the scans as most computers are rarely ever
cleaned on the first or even second scan. Also, if you have multiple user
accounts, repeat this process while logged into each user account.
If you get to a point where not all of the spyware will delete, you can post
a message at
www.lavasoftsupport.com and an expert will gladly help you get
rid of the rest. Be sure and indicate in your post if you have multiple
user accounts. If you don't get rid of these remaining tough ones, they
will likely multiply at a rapid pace.
Good Luck
