G
Guest
Brand new unit, comes with Windows Vista installed, specifically an hp a1710n
with Dual processors, loads of Memory and a large Hard drive.
Purchase Windows Live One Care as antivirus and Firewall. Machine comes with
an hp "advisor". Encounter a Windows Mail error which states WinMail.exe
cannot be initiated as it is being engaged by another program such as an
anti-virus scanner!!?
Was repeatedly advised to uninstall Norton or McAfee, activated or not as
"they are disasters waiting to happen". Thorugh examination of Registry and
attempted uninstallation of Norton proves fruitless as the "other scanner"
proves to be none other than the hp advisor which IS Norton Internet Security.
This was concluded after thoroughly removing what seemed to be an endless
amount of Norton/ Symantec associated Registry entries.
HP advisor IS Norton Internet Security as is PC Doctor and PC Maintenance.
There can be no 100% removal of Norton, activated or not as the moment hp
advisor is activated all the problems begin in earnest as evidenced as
following.
OK- have gone to registry amd have removed every last bit of Norton-symantec.
In other words- when the registry check said it was finished searching,
another search was initiated with the same clause either "Norton" or
"Symantec"-each time another search was initiated more and more norton and
symantec would become unhidden-this process took at least 4hrs-maybe more.
Everything except the legency device for symantec could be removed.
This accomplished-a reboot was initiated-startup could not be completed-the
cause was a patch that found its way onto the harddrive boot sector H-0. I
believe that when the original start up was executed and the option of
automatic updates or let me choose or ask me later came up the option to
choose is to ask me later.
If automatic update is allowed-as you are rebooting-auto updates are
happening which are applying to Norton.
I did another recovery-to start from scratch-this time not allowing auto
updates-this is when I realized that the HP advisor is Norton, PC health is
Norton OS Checkup which is embedded very deep into the system.
Okay-took another approach-went to add/remove programs-and attempted to
remove Norton anti-virus-needless to say patience did no good because the
program froze and would not complete uninstall. I do believe waiting 3hrs.
for the program to uninstall is being at least a little patient.
I am still researching this problem. On this system Windows Live
Care was installed. It is an anti-virus program. When the average user goes
to the HP advisor-Norton is inadvertantly activated-so know there are two
antivirus programs working against each other-each wanting to be the primary
program.
Win Mail uses msoe.dll- Norton antivirus also uses msoe.dll--hello conflict!
I know that some will disagree w/me, but Norton is a very good program if
one knows the proper way to configure the access list on the firewall--if not
all hell can break loose. So what I am going to do is to once again do a
clean recovery. No other anti-virus programs will be installed on the system.
I will activate Norton through HP. Hopefully there will no longer be a
conflict with the msoe.dll.
At this point, I do not know if problems will occur with win mail.exe only
time will tell. But this I do know-everything was working fine until the HP
advisor was open and Norton activated and began conflicting with Windows Live
One Care.
Research continues-will keep posted with results.
CSegura, CCNP, CCNA, A+
with Dual processors, loads of Memory and a large Hard drive.
Purchase Windows Live One Care as antivirus and Firewall. Machine comes with
an hp "advisor". Encounter a Windows Mail error which states WinMail.exe
cannot be initiated as it is being engaged by another program such as an
anti-virus scanner!!?
Was repeatedly advised to uninstall Norton or McAfee, activated or not as
"they are disasters waiting to happen". Thorugh examination of Registry and
attempted uninstallation of Norton proves fruitless as the "other scanner"
proves to be none other than the hp advisor which IS Norton Internet Security.
This was concluded after thoroughly removing what seemed to be an endless
amount of Norton/ Symantec associated Registry entries.
HP advisor IS Norton Internet Security as is PC Doctor and PC Maintenance.
There can be no 100% removal of Norton, activated or not as the moment hp
advisor is activated all the problems begin in earnest as evidenced as
following.
OK- have gone to registry amd have removed every last bit of Norton-symantec.
In other words- when the registry check said it was finished searching,
another search was initiated with the same clause either "Norton" or
"Symantec"-each time another search was initiated more and more norton and
symantec would become unhidden-this process took at least 4hrs-maybe more.
Everything except the legency device for symantec could be removed.
This accomplished-a reboot was initiated-startup could not be completed-the
cause was a patch that found its way onto the harddrive boot sector H-0. I
believe that when the original start up was executed and the option of
automatic updates or let me choose or ask me later came up the option to
choose is to ask me later.
If automatic update is allowed-as you are rebooting-auto updates are
happening which are applying to Norton.
I did another recovery-to start from scratch-this time not allowing auto
updates-this is when I realized that the HP advisor is Norton, PC health is
Norton OS Checkup which is embedded very deep into the system.
Okay-took another approach-went to add/remove programs-and attempted to
remove Norton anti-virus-needless to say patience did no good because the
program froze and would not complete uninstall. I do believe waiting 3hrs.
for the program to uninstall is being at least a little patient.
I am still researching this problem. On this system Windows Live
Care was installed. It is an anti-virus program. When the average user goes
to the HP advisor-Norton is inadvertantly activated-so know there are two
antivirus programs working against each other-each wanting to be the primary
program.
Win Mail uses msoe.dll- Norton antivirus also uses msoe.dll--hello conflict!
I know that some will disagree w/me, but Norton is a very good program if
one knows the proper way to configure the access list on the firewall--if not
all hell can break loose. So what I am going to do is to once again do a
clean recovery. No other anti-virus programs will be installed on the system.
I will activate Norton through HP. Hopefully there will no longer be a
conflict with the msoe.dll.
At this point, I do not know if problems will occur with win mail.exe only
time will tell. But this I do know-everything was working fine until the HP
advisor was open and Norton activated and began conflicting with Windows Live
One Care.
Research continues-will keep posted with results.
CSegura, CCNP, CCNA, A+
