Do you mean an entry still appears in the Add/Remove Programs applet
although the application has already been uninstalled? Do you mean
there is no entry in the Add/Remove Programs applet although the program
still exists?
If there is an entry in the Add/Remove Programs applet for the
application, go look in the registry to see where that entry points to
use for an uninstallation program or uninstall logfile. Look under:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
If the entry is missing from the Add/Remove Programs applet but the
software is still there, your choices are to manually purge the system
of all the files installed for the program, or reinstall the program and
use its uninstall procedure to remove it again.
If there is no entry for the application in the Add/Remove Programs
applet, and if there is no trace of the application's files on the hard
drives, but you still see an entry for an NT service related for this
application in the Services applet (services.msc), see if you can delete
the service manually. It likely cannot start the service since the
files are gone. Double-click the NT service in the Services applet and
note the location for the startup program. Be sure the program listed
is one that is unique to that application and not something shared, like
services.exe. See if that startup program file still exists. If so,
I'd probably start contacting Sygate at this point to find out why their
uninstall sucks and how to correctly and safely uninstall their product.
You can also simply leave the file there, if it exists, but kill the
service in a couple ways:
- Stop it if running. Then configure it for Disable. Then it cannot be
started on Windows startup nor can anything else trigger that service to
get loaded. That leaves the entry there but disabled.
- If you want to get rid of the entry, stop and disable the service if
running. Then look in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services for a subkey that
looks like it is for this service; the subkey might have a name similar
to the service. Export that subkey and then delete it. Close the
Services applet and reopen it to ensure that you deleted the correct
subkey and that it no longer appears in the Services applet. Reboot.
