remove and re-install

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G

Guest

hello everybody,
i have windows xp sp2 pro.
windows movie maker 2.1 always crashes.
i would like to know how do i completely remove it and re-install it?

yaniv,
 
it doesn't help.
i'm adding the details of the crash message:
EventType : BEX P1 : moviemk.exe P2 : 2.0.3312.0 P3 : 3e038613

P4 : comctl32.dll P5 : 6.0.2900.2180 P6 : 4110968c P7 : 0004e183
P8 : c0000409 P9 : 00000000
also, mm2 always crashes when i try to drag pictures.
 
still, doesn't help.
all dll files versions are ok, but still when i open the mmk and check for
it version it hasn't change.
here is a detail that can help maybe.
i have a built in service pack 2.
by the way, thank you all for your help
 
first of all - i got it .
in some way you all were right, i have a built-in sp2, so i hadn't thought
to install sp2-it doesn't appear in windows update but, after have no choise
i downloaded in from miicrosoft website and installed it.
the instalation has fixed everything.
thank you all
 
We have a knack in this group of all giving different answers and yet all of
us on some level being right. :-)
But if your saying that your computer is new and came with XP SP2 then I
would, even though you have it fixed now, either contact the manufacturer
since there is apparently something wrong with your OEM disks or go to the
Microsoft website and order a free disk with SP2 on it so you have it in
case you ever need to do a reinstall.
The link for the free disk is:
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx
-Wojo
 
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