remote VPN user cannot access folders

  • Thread starter Thread starter Aaron Wetherington
  • Start date Start date
A

Aaron Wetherington

Why can't a remote VPN authenticated user see their folder on the VPN
server? It's shared out with the correct properties/policies. I have one
user with the exact setup (WinXP client using OS version of VPN client) and
can connect to folders just fine (in fact, it's my home set up and I'm the
administrator). I even added her to the administrator group to rule out
authorization issues. Can you think of a reason why she can connect
remotely to the server, but cannot see her share folders?

thanks,
Aaron
 
Possibly:
1. The remote user is behind a router at home on the same subnet. I.E.
both are on the most favorite 192.168.0.x network. You can get around this
by adding a second ip address onto the server with a not so popular 10.x.x.x
address and have the ras server give out address from a pool rather than
from you dhcp server or have her change her local network address.

2. The remote user cannot find the server. Possibly maybe add a wins
server or verify DNS configuration

I would try having her do the following and post back the results:
1. run ipconfig and check ip address will route
1. ping the server by IP Address - (verifies basic connectivity, may
produce false results if number 1 on top is true)
2. Ping the server by name (Verify's name resolution)
3. Open my computer and try directly connecting by typing into the
address bar \\192.x.x.x\sharename

Keith
 
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