Remote locations unable to connect to our network

  • Thread starter Thread starter Penny
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Penny

I have several remote locations connecting to our network via VPN routers at
their locations. Today 2 of these locations were unable to connect to an app
on our network.

This problem has got me stumped! I can successfully ping them, and they can
actually successfully ping the server that hosts the app the'yre trying to
log into. I was even able to VPN into most of them, and get the message from
the app of what might be wrong. Some of these machines are Windows 2000 SP4,
but for the most part, they're Windows XP SP2.

The errors were 10004 and 10060, and I'm not able to find anything useful as
to what these errors mean.

I was able to connect one XP machine by using ipconfig/flushdns then
ipconfig/renew, but that didn't work for all of the machines, just a few.

Does anyone know what I can do to resolve this HUGE issue? I haven't been
working for this organization for very long, nor do I have way of knowing for
sure what may have caused it in the first place. I've been in IT for a long
time, but this place is using things I'm not familiar with. I'm used to the
DC running DHCP whereas this place uses Sonic Wall, which seems to be a bit
problematic.

I've never encountered a problem quite like this before and would appreciate
ANY help I can get in this matter.
 
I'm really surprised that nobody has replied to my post. I REALLY need help
on this issue. I have to somehow remedy this issue somehow. Uaually when
I'm in a bind like this someone Usually comes through with some sort of
explanation or things to try. I can't post here from work for whatever
reason (proxy server preventing me to do so), I had hoped to have something
to go on starting a new day. We are still having problems and I REALLY need
help.
 
Penny said:
I have several remote locations connecting to our network via VPN routers
at
their locations. Today 2 of these locations were unable to connect to an
app
on our network.

This problem has got me stumped! I can successfully ping them, and they
can
actually successfully ping the server that hosts the app the'yre trying to
log into. I was even able to VPN into most of them, and get the message
from
the app of what might be wrong. Some of these machines are Windows 2000
SP4,
but for the most part, they're Windows XP SP2.

The errors were 10004 and 10060, and I'm not able to find anything useful
as
to what these errors mean.

I was able to connect one XP machine by using ipconfig/flushdns then
ipconfig/renew, but that didn't work for all of the machines, just a few.

Does anyone know what I can do to resolve this HUGE issue? I haven't been
working for this organization for very long, nor do I have way of knowing
for
sure what may have caused it in the first place. I've been in IT for a
long
time, but this place is using things I'm not familiar with. I'm used to
the
DC running DHCP whereas this place uses Sonic Wall, which seems to be a
bit
problematic.

I've never encountered a problem quite like this before and would
appreciate
ANY help I can get in this matter.
Click to expand...

I maybe wrong but I get the impression that you're trying to resolve
from your own desk an issue that some remote workstations have,
and that it is an issue with some unnamed application.

I have two reservations about this approach:

- Your chances of resolving the issue while at your own desk are
slim. Either you go to the remote office or else you install and
commission an alternative takeover program that lets you control
the problem machines remotely.

- Attempting solve a remote connection problem without first
going through the basic configuration/test processes makes
your task much harder. I would start by taking the usual steps, i.e.
* ping test
* ipconfig /all
* Connect to a network share
* Read/write data from/to that share
* Port tests with telnet (what ports does your app use?)
There is a good chance that things will fall into place when
all of the above work.
 
Penny said:
I'm really surprised that nobody has replied to my post. I REALLY need help
on this issue. I have to somehow remedy this issue somehow. Uaually when
I'm in a bind like this someone Usually comes through with some sort of
explanation or things to try. I can't post here from work for whatever
reason (proxy server preventing me to do so), I had hoped to have something
to go on starting a new day. We are still having problems and I REALLY need
help.
Click to expand...

Also, if they are using WINS, be sure that the WINS records are intact,
the service is running on the WINS server and DHCP is handing out the
correct address for the WINS server (DNS servers, too).

Kurt
 
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