remote host name could not be resolved

  • Thread starter Thread starter Clint
  • Start date Start date
C

Clint

Remote Assistance connection could not be established
because the remote host name could not be resolved.
Please try again."

This is the error I get when trying to connect to a
friends computer using Remote Assistance. We tried it in
the office using high speed internet using the same
router and it worked fine. He went home and used a dial-
up connection and connected to the internet. When we
tried it we got the message above. Any help out there?
 
Remote Assistance connection could not be established
because the remote host name could not be resolved.
Please try again."

This is the error I get when trying to connect to a
friends computer using Remote Assistance. We tried it in
the office using high speed internet using the same
router and it worked fine. He went home and used a dial-
up connection and connected to the internet. When we
tried it we got the message above. Any help out there?
Click to expand...

Sounds like a DNS name resolution issue.

Try connecting to his IP Address rather than name. When he dials in he gets
assigned a dynamic IP Address. The name you are using to connect to his
computer is not registered for that address, hence the message could not
resolve name.
 
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