Remote Desktop Support

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I'm becoming increasingly frustrated wuith the remote desktop function. I
simply CAN NOT connect to anyone's computer...EVER.

I've tried everything, from turning off both Norton firewalls, one on each
end and still fail to connect. I've tried connecting by using a messenger
contact as well as sending an email invite...nothing seems to work

PLEASE HELP
 
Remote Desktop or Remote Assistance?

- If any machine is behind a router, make sure it is configured to forward
port 3389 to the destination machine's internal IP address.

- Make sure the intended target has this function available and enabled in
the control panel/system/remote tab.

- For RD, it sometimes helps to have the user account already logged in
before attempting.

- Make sure SP2 is installed as the older firewall version will cause
issues.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
1. I ensure that both I and my sister who lives several blocks away have our
Norton firewalls disabled to make sure there is no interference.

2. My sister goes to 'Help & Support' and selects 'Invite a friend to
connect to your computer with Remote Assistance'

3. My sister selects 'Invite someone to help you'

4. She selects my Messenger and sends me an invitation.

5. I receive the invitation and when I accept it, I get a dialog box that
reads 'Remote Assistance Loading' and a second dialog box that says 'REmote
Assistance failed'

Any ideas?
 
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