Remote desktop in messenger

  • Thread starter Thread starter Kevin
  • Start date Start date
K

Kevin

Please Help
I have Win XP pro on the machine and have turned on the remote desktop
but can not make the connection through messenger nor the other way
can someone guide me through the set up
thank you in advance
 
You can *NOT* start Remote Desktop using Messenger. You can start Remote Assistance using
Messenger...Both PCs must be XP Pro or XP Home in order to use Remote Assistance...

From the FAQ...

Q. What are the differences between Remote Desktop and Remote Assistance?
A. Remote Desktop and Remote Assistance use the same underlying technology, but there are
differences between these features.

a.. Remote Desktop allows access to a remote Windows computer. For example, when you are at another
computer you can use Remote Desktop to connect to your work computer from home and have access to
files and applications.
b.. Remote Assistance allows a helper to use an Internet connection to access your computer to
provide assistance. The helper views your computer's screen and communicates through a chat box. The
helper can remotely control your computer to resolve a problem.

http://support.microsoft.com/default.aspx?scid=kb;en-us;305608
http://www.microsoft.com/windowsxp/expertzone/focuson/remoteassist.asp
 
Greetings Kevin,

I assume you mean Remote Assistance? If so, the primary reason why you won't be able to
connect via Remote Assistance is if you have some type of router or internet sharing software
that you use to connect to the Internet. In order for Remote Assistance to work, the
router/software must support Universal Plug and Play (UPnP). If you are using a router or
software, just reply back with what it is, and we'll let you know what your options are.

Otherwise you may have some type of third-party firewall software installed (ZoneAlarm,
Mcafee Firewall, Norton Firewall, etc.) which may be blocking the incoming connection.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
Sorry I ment to say Remote Assitance
and it still dont work so hopfully those links will do the trick
thank you



Sooner Al said:
You can *NOT* start Remote Desktop using Messenger. You can start Remote Assistance using
Messenger...Both PCs must be XP Pro or XP Home in order to use Remote Assistance...

From the FAQ...

Q. What are the differences between Remote Desktop and Remote Assistance?
A. Remote Desktop and Remote Assistance use the same underlying technology, but there are
differences between these features.

a.. Remote Desktop allows access to a remote Windows computer. For
Click to expand...
example, when you are at another
computer you can use Remote Desktop to connect to your work computer from home and have access to
files and applications.
b.. Remote Assistance allows a helper to use an Internet connection to access your computer to
provide assistance. The helper views your computer's screen and
Click to expand...
communicates through a chat box. The
 
Thanks Jonathan
I am curently on dial up so no routers are involved
and the firewall is the norton personal 2003 and I have opened port 3389
all start requests are not working in both window and msn messenger
(nothing happens at all)
I can send the e-mail request but the other person can not start the sesion
we have tried turning the FW off but no result .

Thanks for your support
 
Jonathan Kay said:
Greetings Kevin,

I assume you mean Remote Assistance? If so, the primary reason why you won't be able to
connect via Remote Assistance is if you have some type of router or internet sharing software
that you use to connect to the Internet. In order for Remote Assistance to work, the
router/software must support Universal Plug and Play (UPnP). If you are using a router or
software, just reply back with what it is, and we'll let you know what your options are.

Otherwise you may have some type of third-party firewall software installed (ZoneAlarm,
Mcafee Firewall, Norton Firewall, etc.) which may be blocking the incoming connection.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
Click to expand...
 
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