Remote Desktop from XP Pro to Vista Business broken

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Guest

I have XP Pro machines with the RDC 6.0
I have Vista business machines properly set up to allow RD connections from
previous RDC versions.

One of my Vista machines works great, the other denies all connections from
the XP Pro machines.

Is there a log I can look at to figure out why?
 
John said:
I have XP Pro machines with the RDC 6.0
I have Vista business machines properly set up to allow RD connections
from
previous RDC versions.

One of my Vista machines works great, the other denies all connections
from
the XP Pro machines.

Is there a log I can look at to figure out why?
Click to expand...

Make sure the Vista Remote Desktop host PC is configured to "Allow
connections from computers running any version of Remote Desktop"...

http://windowshelp.microsoft.com/Windows/en-US/Help/ea4680d1-6962-463b-b29b-351efa676f9e1033.mspx

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
 
Sooner Al said:
Make sure the Vista Remote Desktop host PC is configured to "Allow
connections from computers running any version of Remote Desktop"...

http://windowshelp.microsoft.com/Windows/en-US/Help/ea4680d1-6962-463b-b29b-351efa676f9e1033.mspx

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
Click to expand...

It is already set for that. I should also note that it works when
connecting from Windows Server 2003 SP2
 
John said:
It is already set for that. I should also note that it works when
connecting from Windows Server 2003 SP2
Click to expand...

What error message do you get on the XP box?

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
 
Sooner Al said:
What error message do you get on the XP box?

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
Click to expand...

"The computer can't connect to the remote computer.

Try connecting again. If the problem continues, contact the owner of the
remote computer or your network administrator."
 
John said:
"The computer can't connect to the remote computer.

Try connecting again. If the problem continues, contact the owner of the
remote computer or your network administrator."
Click to expand...

I presume you can ping the Vista PC from the XP PC?

Are you running any software firewall on the Vista PC that may be blocking
incoming Remote Desktop requests from specific IP addresses, ie. the IP of
the XP boxes?

Are you calling the correct IP? Is this on a local network or over the
public internet?

I presume the XP clients are configured like this...

http://tinyurl.com/3ayeb5

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
 
Sooner Al said:
I presume you can ping the Vista PC from the XP PC?

Are you running any software firewall on the Vista PC that may be blocking
incoming Remote Desktop requests from specific IP addresses, ie. the IP of
the XP boxes?

Are you calling the correct IP? Is this on a local network or over the
public internet?

I presume the XP clients are configured like this...

http://tinyurl.com/3ayeb5

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
Click to expand...

I presume you can ping the Vista PC from the XP PC?

---Yes

Are you running any software firewall on the Vista PC that may be blocking
incoming Remote Desktop requests from specific IP addresses, ie. the IP of
the XP boxes?

---Windows Firewall disabled by GPO. Symantec AV CE with no Internet Security

Are you calling the correct IP? Is this on a local network or over the
public internet?

---Fails on IP and name, DNS correctly resolving. Occurs both remotely and
locally

I presume the XP clients are configured like this...

http://tinyurl.com/3ayeb5

---Yes

This has worked in the past. Then it quit, and the other Vista PC I have
works. Last night I performed an Ethereal capture to see if the machine was
seeing the traffic and the request came in from the requesting machine,
sourced from port 3472, destined for port 3389, so I know that part is
working. Either the machine is actively refusing the connecting, or the
service is not seeing the request.

I am trying to figure out if there is a patch installed that broke it. Do
you know of any patches the have been put out on Windows Update or WSUS that
may have broken it?

Also, is there a log file I can look at that will tell me why the connection
is being refused?
 
John said:
I presume you can ping the Vista PC from the XP PC?

---Yes

Are you running any software firewall on the Vista PC that may be blocking
incoming Remote Desktop requests from specific IP addresses, ie. the IP of
the XP boxes?

---Windows Firewall disabled by GPO. Symantec AV CE with no Internet
Security

Are you calling the correct IP? Is this on a local network or over the
public internet?

---Fails on IP and name, DNS correctly resolving. Occurs both remotely
and
locally

I presume the XP clients are configured like this...

http://tinyurl.com/3ayeb5

---Yes

This has worked in the past. Then it quit, and the other Vista PC I have
works. Last night I performed an Ethereal capture to see if the machine
was
seeing the traffic and the request came in from the requesting machine,
sourced from port 3472, destined for port 3389, so I know that part is
working. Either the machine is actively refusing the connecting, or the
service is not seeing the request.

I am trying to figure out if there is a patch installed that broke it. Do
you know of any patches the have been put out on Windows Update or WSUS
that
may have broken it?

Also, is there a log file I can look at that will tell me why the
connection
is being refused?
Click to expand...

Well you could look at the event logs on both machines. They may or may not
provide a clue...

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
 
Sooner Al said:
Well you could look at the event logs on both machines. They may or may not
provide a clue...

--

Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
Click to expand...

Looked at the event viewer. Interestingly enough, there are alot of
messages corresponding to the printers on the remote machine. I configure my
RD client to not allow access to the locally installed printers to see if
that would fix it. It didn't work.
 
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