Remote Desktop as a user support tool

  • Thread starter Thread starter hey_ron
  • Start date Start date
H

hey_ron

Hi there:

Can RD be used as a user support tool?
Here's the scenario: I am looking for a tool that can be used as a
user support tool for my helpdesk. RD offers the ability to remotely
control another PC, but it seems that only one user can be logged in
at a time.

Can it be used to 'shadow' a user to see what steps a user had taken
to arrive at a particular error?

Can RD be user in the following scenario. User calls the helpdesk to
report an error he has received. I connect to a remote PC and with the
user is still logged in locally, the user re-creates the error, while
I view the steps/process/application used that generated the error
condition.

Can you let me know.

Thanks
 
You need to look at Remote Assistance which was created for just this purpose...

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

Note that both the Expert (you) and the Novice must be running XP (Pro or Home)...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...
 
Thanks:
I will read up on it and give it a test. I will let you know how it
goes via a posting here.

Thanks again.
 
| Hi there:
|
| Can RD be used as a user support tool?
| Here's the scenario: I am looking for a tool that can be used as a
| user support tool for my helpdesk. RD offers the ability to remotely
| control another PC, but it seems that only one user can be logged in
| at a time.
|
| Can it be used to 'shadow' a user to see what steps a user had taken
| to arrive at a particular error?
|
| Can RD be user in the following scenario. User calls the helpdesk to
| report an error he has received. I connect to a remote PC and with the
| user is still logged in locally, the user re-creates the error, while
| I view the steps/process/application used that generated the error
| condition.
|
| Can you let me know.
|
| Thanks

Try TightVNC. This should do what you want and is free.
 
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