Remote Assitance woes from Vista

  • Thread starter Thread starter Anthony Wieser
  • Start date Start date
A

Anthony Wieser

I've been tearing my hair out for the last week trying to characterize why I
can't connect my Vista Laptop to another PC that requests remote assistance.
Maybe someone here can elighten me (and anyone else with this problem).

I have an internal network connected to a NetGear router. There's a couple
of XP machines (XP1 and XP2) and a Vista Machine V1.

Now, V1 can request remote assistance from XP1 and XP2, and the connection
succeeds, and the XP machine can take control.
XP1 and XP2 can also request assistance from V1, and the connection succeeds
and the Vista machine can take control.
So it appears to work.

However, if I try to connect to other machines on the internet (say XPint
for an XP internet machine, and Vint for a vista internet machine), I get
different results (all net gear routers).

XPint can request assistance and connect to XP1, but not to V1, which says
waiting for connection, before timing out.
Vint can request assistance, and will connect to XP1 machine, but not to V1,
which just says waiting for connection, before timing out.

However, if V1 requests assistance of Vint the connection succeeds.

So this looks like a problem with something on the V1 machine. I've checked
the firewall, and it appears that Remote assistance is allowed.

I've also set up the advanced vista firewall to log dropped packets, but the
logs are empty.

Does anyone have any suggestions at all as to how to get this going from V1?

Anthony Wieser
Wieser Software Ltd
 
I am sorry I am not at my Vista PC to look at the exact location, but there
is a setting to ALLOW other PCS to connect remotley.

I see VISTA defaults to only ALLOW VISTA PC's only to connect to you.
There is a setting in remote manager or somewhere I am forgetting exact
location.

You MUST CHECKMARK this feature that says ALLOW OTHERS to connect to me
besides VISTA ONLY PC's.

Good luck,
Dominick
 
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